Think Customers

MAY 3, 2021

Prior to COVID-19, chat and messaging capabilities catered to users always on the go, then it played a vital role in servicing those who were mostly homebound and needed essential services from groceries to healthcare. Let’s explore their differences and how they can best assist users. What is chat?

Virtual Agent 52

Virtual Agent Healthcare Omnichannel ROI 52

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Net Promoter Score Average Handle Time Omnichannel 74

Kustomer

JUNE 27, 2022

What consumers are looking for in a digital-first world is that feeling when your morning coffee barista greets you with a hearty hello and a warm smile, or when you get that email from your food delivery service giving you a free meal for continued loyalty.

2022 92

2022 Customer Service E Commerce E-support 92

Uniphore

JANUARY 21, 2022

These are just a few of the patient service challenges healthcare leaders are grappling with today. How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Healthcare consumers are overwhelmed and frustrated.

Healthcare 98

Healthcare Virtual Agent Download Insurance 98

Interactions

MAY 14, 2020

From conducting more business over video meetings, to doing more shopping via apps and over the phone, people’s behavior and perspective of virtual interactions has changed for good over the past few months. Changing Consumer Behavior. This month, we investigated just how much consumer behavior has changed since the pandemic.

Consumers 71

Consumers Contact Center Virtual Agent Social Media 71

Inbenta

OCTOBER 30, 2024

Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like.  Healthcare NLP can analyze patient communication from emails, chat applications, and patient helplines and can help medical professionals prioritize patients based on their needs to improve patient diagnosis and treatment.

E Commerce 52

E Commerce E-support Virtual Agent Healthcare 52

Interactions

NOVEMBER 5, 2020

Burnout is Plaguing Healthcare, but Conversational AI can help. Revenue Cycle Management is a labor intensive industry, and the livelihood, success, and happiness of agents is of the utmost importance. In addition, 70% are content to not interact with human agents during financial circumstances. How will Patients React?

Management 62

Management Healthcare Virtual Agent Hospitality 62

Inbenta

NOVEMBER 15, 2022

Virtual agents and chatbots. Market intelligence Marketers can extract data from various sources such as reviews, comments, social media posts, etc, and combine it with NLP capabilities to analyze consumer sentiments, detect market trends, and optimize their marketing strategies. Healthcare NLP use cases.

E Commerce 96

E Commerce Document Healthcare Banking 96