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Unlocking Customer Loyalty in the Insurance Industry: NPS Insights

InMoment XI

Derek Eccleston, Director, XI Insights and Consultancy at InMoment Paul Smith, Global Marketing Director at NPSx by Bain & Company In the ever-evolving landscape of the UK insurance sector, understanding the pulse of customer perception and loyalty is paramount. In this blog, we will delve specifically into the UK insurance industry.

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CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

eglobalis

Rivalry and Collaboration: How the Titans Samsung & Apple Set the New CX Standard of Excellence Introduction In the dynamic and highly competitive world of consumer electronics, two giants consistently stand out: Samsung and Apple. However, Samsung’s influence extends far beyond consumer electronics. Apple Apple Inc.,

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Why is shorter life cycle of insurance claims critical to the industry?

TechSee

Insurance companies face the dual challenge of competing in an extremely crowded marketplace, while being required to constantly up their game in order to meet ever-rising customer expectations for a shortened life cycle insurance claim. . The Consumer Advantage. The Financial Advantage. The Competition Advantage.

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2 Innovative Technologies Guaranteed to Reduce Your Truck Rolls

TechSee

This includes : Labor: Technician wages, un-billable travel time, administration. Vehicle: Fuel, maintenance, insurance, depreciation. Opportunity-cost: Technicians unavailable for revenue-producing activities. Solution: Two New Technology Trends. Better CX at lower cost.

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Visual Claims: The insurance process of the future

TechSee

Customer satisfaction and experience are important for every industry, and insurance is no exception. According to the OECD Global Insurance Statistics , more than US $2.29 trillion in claims were paid by insurance companies in 2016 alone. Already a fiercely competitive industry, new players are continuously entering the market.

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Insurance Trends 2021: What Lies Ahead for the Insurance Industry

Ecrion

Embrace 2021 Insurance Trends with CCM Software. The insurance industry has so much intersectionality both with other businesses and the way we live our personal lives. It’s a virtual necessity in this day in age for everyone to have insurance of some variety. Discover the latest insurance trends for 2021!

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8 ways to improve customer experience in insurance industry

BirdEye

Customer experience is much more than just a buzzword, especially in the insurance industry. Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. Zendesk reports that 50% of consumers will switch to a competitor after one bad experience.

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