Waterfield Tech Research: Customer Experience Leaders Lag Significantly in Deploying Conversational AI
CSM Magazine
NOVEMBER 3, 2022
Waterfield Tech, a leading global customer engagement solutions provider, today announced research findings detailing a significant lag in the adoption of conversational AI in the contact center. These findings come as Gartner anticipates a 25% increase in 2023 customer satisfaction scores among organizations that use AI.
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