Culture Related Topics 
eglobalis
NOVEMBER 3, 2024
Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.
eglobalis
NOVEMBER 26, 2024
Are We Injecting Empathy into Organizational Culture ? With practical strategies, global examples, and insights into cultural and operational dynamics, we’ll explore how empathy can evolve into a strategic driver of business outcomes, ensuring it delivers more than words—it delivers results.
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eglobalis
APRIL 10, 2023
The beauty (and challenges) of European cultural differences in CX The post The beauty (and challenges) of European cultural differences in CX appeared first on Eglobalis.
eglobalis
NOVEMBER 22, 2020
The post Don’t Talk about Great CX Culture if You Don’t Know MED appeared first on Eglobalis. Don’t Talk about Great Customer Experience if You Don’t Know MED , customer experience , employee experience loyalty , human experience.
Speaker: Conference Speakers
Topics will include: Cultivating Operational Agility: Leadership, Culture, and How New Tech Like Headless, Composable/MACH and Low Code Change the Game. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes.
eglobalis
OCTOBER 21, 2024
Companies must consider the manpower needed to ensure thoughtful, consistent responses—especially for those with a global presence, where language barriers and cultural nuances can further complicate interactions. However, consistency in responses is crucial to avoid accusations of favouritism or neglect.
eglobalis
MARCH 18, 2025
Language and Cultural Nuances Human agents possess the ability to understand and adapt to cultural contexts and language subtleties, providing more personalized and effective communication. AI may misinterpret idiomatic expressions or cultural references, leading to misunderstandings.
Speaker: Dennis Snow, President, Snow & Associates
In this webinar, you will learn to: Build a customer-centric culture. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization. Break down organizational silos, creating a “one organization” mentality. Inspire personal accountability in the workplace.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Inventive & interactive approaches for leaders to tie in an employee’s genuine passions and goals into quality work which propels a thriving contact center culture. How to create relationship with employees which develop and grow them professionally. May 5th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
In today's remote work environment, keeping a handle on culture can feel like trying to hold sand in your fingers. Considering how teams are often comprised of members working across political boundaries, even defining a hard-set "culture" can be tricky. Why the contact center culture is in need of repair.
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To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture. The primary focus of this eBook is how to create a customer-first culture. In this article, you’ll learn a 7-point methodology for making CX.
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These changes, however, can only occur if programs are embedded into a company’s culture. Customer Experience programs are shaping the future of business through their ability to create the changes customers want and need. So where to start?
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This fact alone reminds us that culture and words begin in actual places. According to one of the best English etymological dictionaries available, the word "hacker", with the sense of evil/good and brilliant computer programmer, was born in the halls of MIT. At that time, to hack code, or hack out code, had a negative connotation.
Speaker: Bryan Horn, Founder, CS Solutions
Bryan will teach how to develop a culture of accountability so that all members of the organization are equipped to handle customer concerns and offer quick resolutions. Join Bryan Horn, author of The Customer Service Revolution and founder of CS Solutions, and learn how to master the warm handoff.
Speaker: Carla Harris - Vice Chairman, Managing Director | Morgan Stanley
Session topics may include: The role of culture and the Great Resignation. During this powerful virtual conference, you will earn recertification credits from HRCI, SHRM, and IHRIM while you learn how to make your organization ready for the evolving digital workplace! Digital adoption practices for the newly flexible workforce.
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