Culture Government Management 
Customer Bliss
JULY 3, 2018
In today’s episode, I speak with Greg Derwart , Managing Director, Administration & Customer Experience at Maryland Department of Commerce. We explore transforming customer and employee experience within a state government agency, and how this work is managed across multiple departments and agencies.
Experience Investigators by 360Connext
MAY 11, 2021
When leaders say this, what they really mean is, “We’re just getting started with customer experience management.” ” What is Customer Experience Management? Great customer experiences are the result of focused, intentional Customer Experience Management. What does Customer Experience Management Require?
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West Monroe
OCTOBER 11, 2023
As utilities embrace digital ways of working, the need for IT governance grows. But with the convergence of IT and OT over the last decade, there’s been an increase in the establishment of formalized IT governance committees. There’s clear friction, and it breeds a culture lacking in harmony and trust.
West Monroe
OCTOBER 11, 2023
As utilities embrace digital ways of working, the need for IT governance grows. But with the convergence of IT and OT over the last decade, there’s been an increase in the establishment of formalized IT governance committees. There’s clear friction, and it breeds a culture lacking in harmony and trust.
BlueOcean
SEPTEMBER 10, 2024
We segmented the questions into six key sections: Company Overview Agent Workforce Contact Center Reporting Project Management Technology Pricing Company Overview Get to know the history and organization of the vendor. Culture Describe your corporate culture including how it is differentiated from your competition.
West Monroe
JULY 29, 2024
Listen to "How to Make Gen AI a Cultural Movement, Not a Mandate" on Spreaker. It’s crucial to understand data usage and governance with these tools. EJ: Before talking about ROI, I want to note that adopting AI tools is a culture change. You still need to understand the technology and govern data use, as Sam mentioned.
Comm100
MARCH 16, 2022
In US government, this score languishes at 4.5. With checks and balances built into government systems, as well as necessary regulations, citizens are often forced to interact with many departments and people to accomplish what seems a simple and straightforward task. Table of Contents: Chapter 1: Governments are taking CX seriously.
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