Culture Government Technology 
eglobalis
JUNE 27, 2024
This strategy should encapsulate everything from understanding customer behaviors and preferences to aligning internal processes and cultures around those insights. Aligning the Organization’s Culture The organization’s culture should support and promote customer-centric values.
West Monroe
JULY 21, 2024
There’s no question that Generative AI (GenAI) is a game-changing technology. As business and technology leaders, we must ask ourselves: What’s the game we’re playing, and what’s our strategy to win? Our Take: Throw out the playbook on traditional corporate governance.
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Experience Investigators by 360Connext
JANUARY 5, 2021
You know the brands that do customer culture well. In a word, it all comes back to the culture. The Disney Way” or “Zappos Culture” is shorthand for that relentless view to prioritize customers, their wellbeing, and their goals. Six Ways to Actively Build a Customer-Centric Culture: 1.
eglobalis
SEPTEMBER 16, 2024
At the global level , customer journey maps must account for regional differences, ensuring cultural and market-specific nuances are considered. Develop a Customer-Centric Culture Shifting an organization toward a customer-centric culture starts at the top.
West Monroe
OCTOBER 11, 2023
Utilities are acquiring more technologies and becoming more interconnected—making it more important than ever to incorporate IT in decision-making. As utilities embrace digital ways of working, the need for IT governance grows. There’s clear friction, and it breeds a culture lacking in harmony and trust.
Customer Bliss
JULY 3, 2018
We explore transforming customer and employee experience within a state government agency, and how this work is managed across multiple departments and agencies. The Department of Commerce is Maryland’s state government economic development agency; it makes sure businesses are staying in the state and growing.
eglobalis
OCTOBER 29, 2017
To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary. The post Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line appeared first on Eglobalis. What is simplicity exactly?
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