Customer Base Customer Retention Telecommunications 
eglobalis
MARCH 30, 2025
Low participation and bias further erode reliability: Busy customers often ignore survey requests, yielding low response rates skewed toward those with extreme opinions. This can misrepresent the broader customer base. Perhaps most importantly, traditional surveys are not timely. Leading telcos across the U.S.,
Beyond Philosophy
FEBRUARY 10, 2020
Before we can answer these questions, let’s take a closer look at the three types of growth that exist in the marketplace: Traditional Growth: This type of growth is what many people picture when you say the word, and it includes customer retention and customer development activities.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
JUNE 26, 2020
COVID-19’s effect on customer churn may have already begun, but there is still plenty you can do to increase customer engagement and retain the customers you have worked hard to win. Lean on Customer Data Segment Your Customers Be Proactive Communicators Be Flexible Revisit Goals and Success Points.
PeopleMetrics
MAY 7, 2015
In the study, we asked B2B telecommunications buyers to consider how their eventual providers delivered value in the prospect experience. Through your customer experience, they learn enough to determine whether to keep that relationship alive or end it entirely.
Magellan Solutions
MARCH 5, 2023
Customer-Based SLA This is known as the simplest type of SLA as it’s tailored to the needs of a specific customer. 2 Offer Excellent Customer Service Service level agreements establish clear commitments and guarantee meeting standards, especially in the telecommunications industry.
CSM Magazine
FEBRUARY 17, 2020
It’s simply not enough to have an FAQ and an email address – at least, not when you’re building your customer base. Every company has budgetary limits, however a good customer service team actually generates revenue by helping to retain customers and grow brand awareness. Never Let A Customer Down.
SurveySensum
JUNE 29, 2023
A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. So, how can you build strong customer relationships?
Expert insights. Personalized for you.
326 
Let's personalize your content