InMoment XI

NOVEMBER 15, 2023

What is the ROI of Customer Experience Analytics? Understanding the Return on Investment (ROI) of customer experience analytics is crucial for businesses aiming to justify their investments in this strategic initiative. Most organizations struggle proving ROI with their CX programs. Sources: Sinch.

Insights 243

Insights E Commerce Customer Experience E-support 243

Optimove

FEBRUARY 10, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: While acquisition drives market share, customer retention is the unsung hero behind sustainable profits. Balancing acquisition with a strong retention plan is essential to driving marketing ROI.

Marketing 59

Marketing ROI Download Loyalty 59

InMoment XI

FEBRUARY 23, 2024

The main ethos is this: what if we could split our customers into distinct groups—based on specific factors—so we can learn how to market our products to the right people? The 4 Types of Market Segmentation with Examples There are four common types of strategies that businesses use to segment their customer base.

Marketing 195

Marketing Customer Experience Return on Investment Consumers 195

SurveySensum

OCTOBER 31, 2024

Boosts Business Growth and Profit A 5% increase in customer retention can result in a 25% increase in profit and the Pareto Principle states that 80% of your profit comes from 20% of your customer base. So, from an ROI perspective, it’s the best channel to invest in, right?

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

BirdEye

DECEMBER 28, 2024

Watch the Free Demo Now. See Pricing FREE DEMO 6. Here is how you can streamline your efforts and improve your ROI from social media activities: Focus primarily on visual platforms like Instagram and Facebook for showcasing food photography and behind-the-scenes content. Watch a free demo now. And so much more.

Social Media 97

Social Media Books Demo Events 97

Optimove

OCTOBER 22, 2024

Mastering deliverability boosts inbox placement, maximizes campaign ROI, and strengthens sender reputation, especially during the high-stakes holiday season. Deliverability, however, tracks whether the email reached the inbox, which affects open rates, engagement, conversions, and ultimately campaign return on investment (ROI).

Download 69

Download Return on Investment ROI 2024 69

Thematic

MARCH 30, 2025

Companies that use AI-driven customer insights don’t simply react faster—they stay ahead of the curve. In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. Curious what your customer data is really saying?

Customer Insights 62

Customer Insights Insights Feedback E-support 62

Optimove

DECEMBER 23, 2024

Key Metrics : Bonus Sensitivity and Optimal Bonus Ratio help maximize ROI. The Guide to Advance Customer Segmentation Go in depth on advanced segmentation with this guide which was written based on analyzing tens of thousands of segments across Optimoves customer base. Your playersand bottom linewill thank you.

Marketing 52

Marketing Download Return on Investment ROI 52

InMoment XI

FEBRUARY 12, 2024

Whether it’s tracking customer acquisition costs, monitoring sales conversion rates, or analyzing customer lifetime value, access to relevant and actionable data empowers stakeholders to collaborate effectively and optimize strategies to maximize overall company ROI. How Does Integrated Customer Experience Work?

NPS 195

NPS Net Promoter Score Effort Score ROI 195

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. Customers expect not only to be heard but also understood and swiftly responded to. They can engage with their audience, respond to feedback, and make informed improvements based on customer insights.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. Customers expect not only to be heard but also understood and swiftly responded to. They can engage with their audience, respond to feedback, and make informed improvements based on customer insights.

Management 195

Management Social Media Hotels Airlines 195

Optimove

DECEMBER 18, 2024

Key takeaways: Data-Driven Marketing Optimization: LATAM operators can learn from European operators’ mastery of using customer data to create hyper-targeted campaigns, improving engagement and ROI through segmentation, predictive analytics, and real-time personalization. For more insights, contact us to request a demo.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

InMoment XI

SEPTEMBER 5, 2024

When companies do offer personalized experiences, 78% of those customers who receive that level of personalization are likely to make repeat purchases. With these statistics in mind, it is clear that delivering consistent, memorable experiences is a must for any organization looking to build and sustain a loyal customer base.

Net Promoter Score 195

Net Promoter Score Metrics Voice of Customer Touchpoint 195

BirdEye

JANUARY 12, 2024

This approach reduces the waste of resources on uninterested demographics and enhances ROI by targeting users with a higher propensity to respond to your local offerings. Watch the Free Demo Now. See Pricing FREE DEMO Effective strategies for hyperlocal social media marketing 1. Watch a demo today to learn more.

Social Media 109

Social Media Marketing Events Advertising 109

BirdEye

NOVEMBER 22, 2024

ROI tracking and reporting : AI connects local SEO efforts to business outcomes, tracking how improvements in local search visibility correlate with customer actions like calls, direction requests, and website visits. Watch the Free Demo Now. How do I measure ROI from AI-powered local SEO tools? Watch a free demo today.

ROI 52

ROI Demo Events Metrics 52

SurveySensum

DECEMBER 4, 2024

By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. Suggested Read: Understand NPS Impact on Revenue and ROI. Gain real-time insights with SurveySensum’s NPS software to drive customer retention and loyalty! Measure what matters most!

Banking 52

Banking NPS Financial Net Promoter Score 52

Optimove

FEBRUARY 24, 2025

Optimove Insights analyzed several iGaming brands with a total customer base of 5,341,332 players and found that approximately 60% of players are dormant. For more insights on how to reengage dormant lottery players, contact us to request a demo.

Return on Investment 52

Return on Investment Download ROI Demo 52

SurveySensum

APRIL 15, 2025

Close the loop by informing the customers of the actions taken. Sign Up For Free Free Forever No Feature Limitation No Credit Card Required Get a Live Demo 2. This VOC tool helps you optimize your profit, transform your products and services, identify customer priorities, and build new concepts. Explore SurveySensum.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Voice of Customer 52

Totango

JULY 2, 2019

There’s no better way to provide a great customer experience than by surrounding them with attentive, responsive, and personalized service. . Understand Your Customers. All customers are essentially seeking the same thing: ROI on investment and to achieve their personal business goals. Nurture Customer Growth.

Customer Centricity 86

Customer Centricity ROI Events Customers 86

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. Marketers can use predictive analytics to prioritize leads based on their likelihood to convert.

Social Media 195

Social Media Healthcare Retail Insights 195

Optimove

FEBRUARY 12, 2025

By rewarding customers for referring friends, brands can not only expand their customer base but also nurture ongoing relationships with those who made a purchase in the past and turn them into repeat buyers. To manage all 12 strategies, it is critical that brands have excellent customer journey orchestration.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

ShepHyken

SEPTEMBER 14, 2018

If you have already invested in live chat software , are you maximizing your ROI? Live chat is a powerful tool that can help you reach your customer in a myriad of different ways. This is a must anytime you’re using software to reach out and connect with your customer base. Track Analytics.

Blog 290

Blog E Commerce E-support Sales 290

Gainsight

JANUARY 17, 2020

They surface challenges and try to create a solution for the customer. We hold monthly meetings with our sales and pre-sales teams to learn more about the questions they’re getting asked during demos or suggestions from prospects. A: We prioritize feedback by asking ourselves, “ How does this impact the customer base? ”

Feedback 117

Feedback Roadmap Demo ROI 117

Optimove

MARCH 19, 2025

T est, Measure, Optimize: Mastering CRM for Better Results Experts demonstrated the power of data-driven experimentation, helping marketers refine their campaigns for higher personalization and ROI. Day 2 will dive deeper into AI-powered marketing, customer journey orchestration, and more game-changing innovations. Stay tuned!

Connections 52

Connections Marketing 2025 Banking 52

BirdEye

NOVEMBER 21, 2023

Watch a demo now. See Pricing FREE DEMO How to market a jewelry store You’re not alone if you’re wondering how to market a jewelry store. Increase ROI with Google Seller Ratings Google Seller Ratings showcase your business’s average rating alongside your text ads. Watch a demo today. And the cherry on top?

Marketing 111

Marketing Social Media Advertising Events 111

Optimove

JUNE 18, 2024

Download Now: All you need to know about mobile marketing Download Now>> 3 Reasons Why Brands Need to Target Customers Using Proximity Messaging #1 – Enhance Personalization Geofencing and beaconing technologies enable businesses to deliver tailored messages to customers based on their real-time location and behaviors.

Marketing 52

Marketing Download Return on Investment ROI 52

SurveySparrow

APRIL 11, 2021

It puts them in a difficult situation where they have to say ‘No’ at the end of a long drawn presentation or demo. The nurture marketing definition says- “Marketing by constantly engaging with the clients” It is considered to be an extremely effective strategy if you want to convert your leads into customers. .

Social Media 98

Social Media Metrics Webinar White Paper 98

Optimove

DECEMBER 23, 2024

Key Metrics : Bonus Sensitivity and Optimal Bonus Ratio help maximize ROI. The Guide to Advance Customer Segmentation Go in depth on advanced segmentation with this guide which was written based on analyzing tens of thousands of segments across Optimoves customer base. Your playersand bottom linewill thank you.

Marketing 59

Marketing Download Return on Investment ROI 59

BirdEye

AUGUST 28, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Table of contents Q1: What is a social media reach? This metric says: Who your content is reaching Whether it’s effective in the ROI What is nonsocial reach? It tells you how broad your customer base is and the effectiveness of your social media marketing strategy.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. Second, having an organized strategy that is carried out on a regular basis ensures that your business has an active presence and stays top of mind with customers.

Social Media 98

Social Media Management Multi-Channel ROI 98

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Download 59

Download Return on Investment Loyalty ROI 59

Comm100

JANUARY 29, 2021

Maybe you even calculated the ROI your specific company can generate by using chatbots. Now it’s time to take the next step – choose the best chatbot platform for your website and significantly improve your customers’ and agents’ experiences. Schedule a demo or consultation call. Chatbot ROI Calculator.

2021 59

2021 Technology Social Media ROI 59

Comm100

OCTOBER 30, 2020

Maybe you even calculated the ROI your specific company can generate by using chatbots. Now it’s time to take the next step – choose the best chatbot platform for your website and significantly improve your customers’ and agents’ experiences. Schedule a demo or consultation call. Chatbot ROI Calculator.

2020 59

2020 Technology Social Media ROI 59

ClientSuccess

FEBRUARY 8, 2023

Customer lifetime value : measuring the total lifetime contract value of a customer, including upsells, renewals, and expansions, is what keeps the value of your business trending upward over time. Outcomes : during the sales cycle, customers will outline specific goals they are trying to achieve with your solution.

Metrics 75

Metrics Customer Success Net Promoter Score E-support 75

BirdEye

APRIL 7, 2023

Return on Marketing Investment ROI is a pretty standard marketing KPI that every business tracks. ROI = (Sales growth – marketing spend) ÷ Marketing spend Tracking the return on marketing investment may not give you an accurate picture if you have many active marketing campaigns.

2023 52

2023 Marketing Social Media Return on Investment 52

BirdEye

FEBRUARY 27, 2024

Leverage Birdeye Surveys and Insights to gather in-depth information about your customer base. Segregate and segment the audience to develop targeted campaigns Now that you know your target audience, it is time to segregate and segment them based on demographics, buying power, requirements, and purchase process.

Advertising 64

Advertising 2024 Automotive Social Media 64

Totango

JULY 2, 2019

There’s no better way to provide a great customer experience than by surrounding them with attentive, responsive, and personalized service. . Understand Your Customers. All customers are essentially seeking the same thing: ROI on investment and to achieve their personal business goals. Nurture Customer Growth.

Customer Centricity 48

Customer Centricity ROI Events Customers 48