Optimove

JANUARY 8, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Email marketing remains one of the most effective tools in a marketers arsenal, consistently delivering an impressive ROI of $36 for every $1 spent. Marketers must continuously analyze performance and use insights to improve future campaigns.

Marketing 52

Marketing Download ROI 2025 52

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. ” Download Now: 9 creative email tactics Download Now>> #3.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

Optimove

FEBRUARY 24, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This post shows operators how to unlock significant reactivation potential and drive higher engagement and revenue by focusing on the top 1% of dormant lottery players.

Return on Investment 52

Return on Investment Download ROI Demo 52

Optimove

APRIL 3, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: The iGaming Churn Descending Recovery Curve reveals a simple but powerful truth: the faster marketers act on player churn, the more they will recover in both engagement and revenue. On average, 55% of an operator’s customer base is in the Churn LCS.

Download 52

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Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025!

Connections 52

Connections Marketing 2025 Banking 52

TechSee

JANUARY 2, 2018

To stay relevant and compete effectively, traditional insurance companies must ensure their customer base is satisfied. These insurers recognize that customer satisfaction stretches far beyond the purchase of a policy. Simple process for wide range of use cases.

Insurance 116

Insurance Telecommunications Contact Center Document 116

Optimove

JUNE 18, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: In an evolving digital landscape and crowded marketplace, businesses seek effective ways to connect with their customers and deliver personalized messages that truly resonate. For more insights, contact us to Request a Demo.

Marketing 52

Marketing Download Return on Investment ROI 52

Qualtrics

MARCH 1, 2021

A customer satisfaction survey tells you how satisfied a customer is with some aspect of your business. You can run a CSAT survey on something specific, like a purchase or store visit, or use it as a general barometer of how your customers feel about you. Download your free CSAT survey template. Customer service survey.

Download 29

Download Net Promoter Score NPS Events 29

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. Customer experience programs are far more than surveys. Surveys will always play a part in customer experience. Only 13% of CX leaders express full confidence that their measurement system provides a representative view of their customer base.

2022 98

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Optimove

DECEMBER 23, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: The holiday season calls for generosity, but in gaming, the challenge is doing it wisely. Key Metrics : Bonus Sensitivity and Optimal Bonus Ratio help maximize ROI.

Marketing 59

Marketing Download Return on Investment ROI 59

BirdEye

NOVEMBER 3, 2020

Every customer experience framework starts with mapping the customer’s journey; the customer journey represents your customer’s lifecycle from awareness to advocacy. Mapping the customer journey from end-to-end so your organization allows you to segment your customers based on their unique desires.

Customer Centricity 98

Customer Centricity Net Promoter Score Touchpoint Multi-Channel 98

Gravy Analytics

JULY 15, 2019

Location-based competitive intelligence tools might include advertising audiences as well as data on foot traffic to competitor locations, behavioral analytics for competitors’ custom bases, and competitive analytics. Location Data Can Improve Advertising ROI by Up to 600 Percent. Download the case study for more details.

Advertising 68

Advertising ROI Automotive Sports 68

Confirmit

JANUARY 21, 2020

The annual Customer Experience Predictions report helps CX practitioners plan ahead as they position their businesses to exceed the ever-changing expectations of their customers. In 2020, what do CX practitioners need to change to stop their customers jumping ship? Voice of the Customer Guides. So, what to do?

2020 52

2020 Customer Experience ROI 2019 52

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention.

Download 59

Download Return on Investment Loyalty ROI 59

Eptica

NOVEMBER 7, 2018

This echoes the findings of the Temkin Group – it discovered that only 24% of companies felt they were making changes to their operations based on VoC results. How can brands transform this and get real business value from the Voice of the Customer? Based on our experience we see three areas to focus on: 1.

Customer Insights 66

Customer Insights Insights E Commerce Social Media 66

Experience Investigators by 360Connext

AUGUST 26, 2020

Customer experience success is not a one-size-fits-all outcome, but rather a customized understanding of what success means for the organization, your leaders and your industry. There’s been a lot of buzz about the need for more ROI in Customer Experience. Is your customer base active on social media?

Net Promoter Score 143

Net Promoter Score Leadership Metrics Definition 143

BirdEye

APRIL 24, 2023

This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods. Messaging: B2B messaging highlights factors like cost-effectiveness, ROI, and problem-solving, while B2C messaging focuses on personal benefits like time-saving and lifestyle appeal.

Marketing 93

Marketing Social Media B2C Advertising 93

Gainsight

FEBRUARY 10, 2022

In the past, Customer Success Managers (CSMs) were tasked with preventing customer churn and increasing retention. They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Customer Training.

Customer Success 97

Customer Success Workshop Customers ROI 97

Optimove

JULY 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Personalization is critical in the iGaming industry as it empowers operators to boost retention, drive loyalty, and maximize revenue. The Guide to Re-Engaging Lapsed Customers Identify at-risk and lapsed customers and bring them back with this guide.

Sports 52

Sports Download Return on Investment Loyalty 52

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. Each platform has its own unique user base and set of features, so it’s important to select the one that best suits your needs. To do this, you can use real customer data or buyer personas if you have them.

Social Media 98

Social Media Management Multi-Channel ROI 98

West Monroe

DECEMBER 6, 2022

With a massive rise of non-traditional challengers to banks, those which are not considering distributed banking strategies—comprised of open banking, BaaS, and embedded finance—will quickly fall behind in creating opportunities to connect with a younger customer base that’s quickly becoming the majority consumer.

Banking 52

Banking 2023 Financial ROI 52

Playvox

SEPTEMBER 7, 2021

Taking time to boost agent morale , maintain customer satisfaction, and prioritize quality assurance is a delicate balance. To help your contact center agents and leaders juggle endless tasks — and boost ROI simultaneously! — Best Estimated ROI. you need a tool designed to deliver. Best Relationship. Best Meets Requirements.

Contact Center 52

Contact Center E-support ROI 2021 52

ChurnZero

MARCH 11, 2020

There are only a small handful of reasons that customers churn. Didn’t realize ROI. A note on “Didn’t realize ROI”. And today I see many of my customers doing the same thing. If a customer tells you they have a cost issue it’s because they didn’t recognize appropriate ROI. Customer Success Around the Web.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

SurveySparrow

APRIL 11, 2021

Lead Scoring: In this, you assign points to leads based on specific parameters. The points are to indicate the leads that are closest to becoming your customers. Based on the points assigned, you will have a clear understanding of what to do with the lead at this point. The number of current downloads, 2.

Social Media 98

Social Media Metrics Webinar White Paper 98

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Read on for an even speedier download of today’s content. Human-First Customer Success. Major Takeaways: Sales and Customer Success relationships can be filled with friction.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

ProProfs Chat

OCTOBER 30, 2021

The simplest type of segmentation, that categorizes your customers based on their physical location. The customer’s location is helpful in determining their needs and offers you an opportunity to run location-specific ads. A B2B example for this can be a customer who downloaded your free marketing guide.

Marketing 95

Marketing E Commerce Social Media B2B 95

ChurnZero

SEPTEMBER 10, 2021

When it comes to Customer Success (CS), variables in your incentive compensation plan should focus on retention and growth. These should be measured based on revenue. Using KPIs such as retention and growth help underscore the purpose and objective of your CSMs: to maintain a customer base and find opportunities for expansion.

Customer Success 97

Customer Success Metrics Measurement Customer Satisfaction 97

CSM Practice

FEBRUARY 24, 2020

As a customer success team leader , these metrics provide a solution to demonstrate the value of your customer success team to top executives and other teams. As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

ClientSuccess

MARCH 20, 2019

By taking a holistic approach at all touch points of the customer experience—not just those directly tied to product or usage—SaaS companies more accurately determine the health of their customer base and take actions that improve customer health and retention. Here are the top five customer success health metrics.

Metrics 61

Metrics Customer Success Measurement Net Promoter Score 61

Ecrion

JUNE 12, 2018

.” If your company doesn’t have a focus on your customers and you don’t really care about retaining or having loyal customers, maybe having the “other” option is best for you. Guess you’re not interested in increased revenue, happy customers, or a significant ROI.

Communication 59

Communication Management Document Telecommunications 59

Ecrion

JUNE 12, 2018

.” If your company doesn’t have a focus on your customers and you don’t really care about retaining or having loyal customers, maybe having the “other” option is best for you. Guess you’re not interested in increased revenue, happy customers, or a significant ROI.

Communication 59

Communication Management Document Telecommunications 59

Comm100

DECEMBER 11, 2017

You should find that simply by humanizing your customers through overt profiles and challenging your staff to think more deeply about their needs, your staff start to think less about your products and services in isolation, and start to think more about how they fit your customer base. Mobile Customer Support.

Customer Experience 60

Customer Experience Social Media Multi-Channel Culture 60

Comm100

JULY 28, 2016

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work to consider all of your options and find the best course ; you also have to learn how to implement the training to get the highest ROI. The Sound Advice of a Customer Service Veteran. Download Now.

Customer Service Training 57

Customer Service Training Customer Service Download Definition 57

Avaya

APRIL 3, 2017

In that same 60 seconds, almost one million customers were logging into Facebook, and almost 350,000 new tweets were being posted. Over 50,000 apps were being downloaded per minute through the Apple App Store, and over 20 million messages were being sent via communication apps like WhatsApp. Consider that 150 million emails and 2.4

Contact Center 57

Contact Center Customer Journey Mapping Customer Journey 2014 57

Influitive

AUGUST 3, 2015

The majority of survey respondents (71%) said detailed ROI analyses are becoming an incredibly important part of the buying process. The best way to show ROI is to create case studies showcasing how your advocates are using your products to succeed. Grow Your Customer Base. Download the free eBook now.

B2B 66

B2B Social Media Marketing Reference 66

Comm100

FEBRUARY 5, 2018

Social media software also helps companies track how customers are engaging with their brand, which yields the following insights: Follower growth. How different campaigns are performing with customers (the ROI of paid vs unpaid campaigns). Free Download] Live Chat Benchmark Report 2018. Download Now.

Social Media 68

Social Media Customer Engagement Engagement Marketing 68

Thematic

MARCH 27, 2023

You follow up with customers after an unpleasant survey response You act on feedback relating to basic problems, e.g. an incorrect phone number on your website or a link that’s not working Most organisations are actually in this phase, even though they might consider themselves mature based on tenure.

Customer Centricity 71

Customer Centricity Feedback Social Media Roadmap 71