Customer Care Customer Change Net Promoter Score Omnichannel 
Pointillist
JUNE 7, 2021
As we figure out what comes next in 2021 and beyond, one thing is certain: enterprises must advance their approaches, strategies and tactics to better understand customer behavior and deliver the experiences their customers demand. In this year’s survey, we sought to uncover what separates customer experience leaders from laggards.
SurveySensum
SEPTEMBER 23, 2024
Key Features: Centralized CRM Platform: Streamline customer management and customer care delivery by consolidating all service points and information in one CRM. SLAs (Service Level Agreements): Set up SLAs in HubSpot to help you prioritize tickets based on their importance, ensuring you meet customer expectations every time.
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