BlueOcean

JANUARY 6, 2020

Competitive pressures, customer expectations, and emerging technologies are some of the key factors pushing leaders to elevate and evolve their customer service approach. We often talk about omnichannel as the ultimate goal for any and every customer service solution. Got 15 minutes?

Omnichannel 177

Omnichannel Customer Care Customer Journey Consumers 177

ShepHyken

DECEMBER 14, 2018

An incorrect email address or a missing point of contact could be the difference between ruining a customer relationship forever and rebuilding customer trust and driving retention following a breach.”. As such, it is not just about defending against cyber attacks; CX teams should aim to be pro-active, not reactive.

Blog 109

Blog Customer Experience Government Article 109

InteractionMetrics

APRIL 16, 2024

Whatever you promote about your company sets up what customers expect. For instance, if your website bellows that customer care is one of your core priorities, then naturally, customers will expect above-average customer service. Explore: Values: What do your marketing materials advertise?

Customer Experience 52

Customer Experience Definition Net Promoter Score 2023 52

ChurnZero

SEPTEMBER 7, 2023

Alignment is understanding why the customer cares. Invite customers to influence the conversation. Breaking the traditional mold While QBRs are a tool that can absolutely provide value, customer success teams tend to get hung up on trying to fit the traditional mold of what a QBR should be. People hate not having options.

Presentation 52

Presentation Customers Engagement Customer Success 52