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To put it simply: focus on your holistic customerexperiencedesign before you add new channels. Each channel must prioritize issue resolution and promote customerconfidence rather than get thrown into the mix as a “more is better” afterthought. Bolting on new channels with an ad-hoc approach is not the answer.
In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan. Myra Golden. Myra Golden Media. Phone: 918-398-9368.
In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan. Myra Golden. Myra Golden Media. Phone: 918-398-9368.
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