ShepHyken

NOVEMBER 14, 2016

ROI’s on the Prize: Twitter Links Social Customer Care and Willingness to Pay by Lia Winograd. When a customer tweets to a company and receives a response, the customer is willing to spend 3-20% more. My Comment: One of the best ways to create customer confidence is by creating a consistent customer experience.

2016 128

2016 Article Customer Service 2017 128

ShepHyken

MAY 25, 2016

I recently interviewed Nate Skinner, the VP of Customer Care for Campaign Monitor, a company that helps businesses use email to market their businesses. It was for one of my Forbes columns, Seven Ways to Use Email to Build Your Brand and Create a Better Customer Experience. For information contact or www.hyken.com.

Customer Care 90

Customer Care Customer Service Training Customers Customer Service 90

ShepHyken

DECEMBER 19, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Do Your Customers Trust You This Much? For information, contact 314-692-2200 or www.hyken.com.

Customer Service Training 123

Customer Service Training Reference Customers Books 123

ShepHyken

APRIL 25, 2018

For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. And, they didn’t get there by disappointing their customers. On the contrary, they are very customer-focused, and this story is a perfect example. 2) Apologize for the problem.

Customer Confidence 66

Customer Confidence Customer Service Training Customer Service Customer Focused 66

ShepHyken

JANUARY 25, 2017

They just took great care of me. That’s what great customer-focused companies do! When a customer has a problem, do you respond quickly, apologize, accept responsibility and make it easy on the customer? Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Customer Service 93

Customer Service 2011 2012 Customer Focused 93

ShepHyken

MARCH 14, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 115

Customer Service Training Customer Service Customers Article 115

ShepHyken

SEPTEMBER 7, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Sometimes It’s Okay to Ask a Customer to Repeat the Story appeared first on Shep Hyken.

Customer Service Representative 85

Customer Service Representative Customer Service Training Customers Article 85