Validating Your Outsourced Customer Care Partnership: Is Your Incumbent “Still the One”?
BlueOcean
OCTOBER 6, 2020
This is what relevant service level metrics look like in today’s customer care center. Are Your Customers Happy? How do those NPS and CSAT scores look? These scores and metrics aren’t the only way to look at the customer experience, though. appeared first on Blue Ocean.
Let's personalize your content