Customer Care Customer Service Training Loyalty Programs 
ShepHyken
MARCH 10, 2025
Loyalty Programs by Marketoonist (Marketoonist) According to BCG, the average US consumer now belongs to more than 15 loyalty programs. BCG also found that as the number of loyalty programs has increased, the less engaged and loyal consumers actually are. Getting Ghosted? Connect with Shep on LinkedIn.
ShepHyken
MAY 28, 2018
For the record, contacting brands on social media only to be passed off to someone else is not social customer service. My Comment: Social Media Customer Service (Also known as Social Customer Care) continues to grow in popularity. My Comment: Loyalty programs can be powerful.
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ShepHyken
APRIL 9, 2018
How to Build the Ultimate Loyalty Program Explainer Page (With Examples) by Patrick Trochaniak. Smile.io) Your explainer page is what convinces your customers to join your loyalty program. Since you want to maximize the number of members in your program, building your explainer page should not be an afterthought.
ShepHyken
JUNE 6, 2018
Someone recently referenced the book and this famous line, and it made me think about how customers are treated. Are all customers equal? Loyalty programs promote perks, rewards, elite status and more, which might suggest that not all customers are equal. For information, contact 314-692-2200 or www.hyken.com.
ShepHyken
APRIL 17, 2017
Getting More Referrals = Letting People Your Customers Care About Know About Brands That Care About Them by Joseph Michelli. Joseph Michelli) Here are some broad approaches to activating promoter behavior in your loyal customer base. A repeat customer may not be a loyal customer. Do not confuse the two.
ShepHyken
DECEMBER 6, 2021
3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care? So, if customer service isn’t a department, what do you call it? How about “customer care?”
ShepHyken
FEBRUARY 18, 2019
Top Technology Trends That Will Reshape The Customer Experience In 2019 by Puru Govind. And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs. My Comment: As long as we’re talking trends for the year, here are three trends that focus on loyalty programs.
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