ShepHyken

OCTOBER 26, 2018

This week we feature an article by Tim Richardson who writes about a hospitality experience gone bad and then reminds us what must be done to provide a great guest experience. – Shep Hyken. Think about an incredible service experience you’ve had recently. What about the service experience was extraordinary?

Hotels 117

Hotels Blog Hospitality Guest Experience 117

InMoment XI

JULY 16, 2024

Consider a scenario where a customer posts a complaint about delayed shipping on Twitter. If the company responds within minutes, offering an apology and a solution, it demonstrates a high level of customer care and responsiveness.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

Consider a scenario where a customer posts a complaint about delayed shipping on Twitter. If the company responds within minutes, offering an apology and a solution, it demonstrates a high level of customer care and responsiveness.

Management 195

Management Social Media Hotels Airlines 195

ShepHyken

OCTOBER 26, 2018

This week we feature an article by Tim Richardson who writes about a hospitality experience gone bad and then reminds us what must be done to provide a great guest experience. – Shep Hyken. Think about an incredible service experience you’ve had recently. What about the service experience was extraordinary?

Hotels 52

Hotels Blog Hospitality Guest Experience 52

NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty.

Omnichannel 48

Omnichannel Contact Center Guest Experience Hospitality 48

CSM Magazine

JUNE 20, 2024

uses advanced Generative AI to help hotels provide exceptional customer service. This introduction to Generative AI is a first for Sabre Hospitality, with an aim to extend the reach of customer service beyond conventional support agent abilities. solution to manage various customer connections. ”

Hospitality 52

Hospitality Guest Experience Exceptional Customer Service Hotels 52

Comm100

AUGUST 23, 2018

Get on Board: Consider what your customers need, and how you can meet these needs in your company app. For example, if your customers need simple, on-the-go access to customer care, consider adding mobile live chat to your app (for an example of this, look no further than the GEICO Mobile App ). Source: GeekWire.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40