Interactions

MAY 22, 2019

It’s during these urgent travel situations when I need customer care to perform at it’s best, and it’s often when it fails the most. And when is comes to making direct contact with a travel and hospitality company, phone is still the preferred method. This is when the headaches start. Long wait times. Here’s what we found: 1.

Travel 61

Travel Hotels Hospitality Books 61

Interactions

MAY 22, 2019

It’s during these urgent travel situations when I need customer care to perform at it’s best, and it’s often when it fails the most. And when is comes to making direct contact with a travel and hospitality company, phone is still the preferred method. This is when the headaches start. Long wait times. Here’s what we found: 1.

Travel 48

Travel Hotels Hospitality Books 48

SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes.

Customer Centricity 52

Customer Centricity Customer Service 2024 Airlines 52

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

Customer Service 130

Customer Service Social Media Poor Customer Service Consumers 130