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Chatbots in Banking: The New Must-Have in Customer Care

Inbenta

Digital transformation has affected almost every industry, as organizations try to gain a competitive advantage and cater to changing customer demands. Banks can engage with their customers and allow them to access their information, check accounts or apply for cards or insurance without having to visit their branch.

Banking 95
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A guide for Conversational AI in Insurance

Interactions

We’ve long been in the business of creating exceptional customer experiences and our innovation within the insurance space is no different. The Insurance Industry is Ready for Disruption. According to Gartner, by 2022, 85% of customer service interactions will start with self-service, up from 48% in 2019. .

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The Customer Care Difference for Healthcare Products

CSM Magazine

Customers of health-related products—such as over-the-counter medicines, dietary supplements, nutraceuticals, medical devices, wearables, and animal health products—typically have higher expectations of manufacturers than do users of other types of consumer products. Proactive outreach. Product recall support. Documentation of contacts.

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5 Top Customer Service Articles for the Week of January 28, 2019

ShepHyken

My Comment: With the Super Bowl just around the corner, the title of the article by innovation expert Josh Linkner caught my eye. The 14 “rules” are actually some pretty darn good tips for delivering a better customer experience. Social media customer care best when humans and bots are at play by Tara Jones.

2019 104
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Why Is Insurance Technology So Important?

Ecrion

If you work in the insurance industry, you’ve probably heard what some people think about you, with words such as “old,” “antiquated,” and “heartless” being some of the nicer things said. A lack of innovation can lead to a very poor customer experience. This is why embracing insurance technology is so important.

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Why Is Insurance Technology So Important?

Ecrion

If you work in the insurance industry, you’ve probably heard what some people think about you, with words such as “old,” “antiquated,” and “heartless” being some of the nicer things said. A lack of innovation can lead to a very poor customer experience. This is why embracing insurance technology is so important.

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How Computer Vision Applications are Changing the World

TechSee

As is the case with many military innovations, technology transfer is now benefiting a broad range of industries. Customer Experience – the Killer App. It can add essential information to a customer’s profile based on visual data from smart telematic devices, a game-changer for insurance and utility companies.