Customer Care Loyalty White Paper 
InMoment XI
NOVEMBER 2, 2021
Truly customer-centric companies can easily reach and maintain these percentages. For example, America’s largest cable and home internet provider leverages VoC technology in their regional customer care centers (and are able to prove millions in CX ROI).
GetFeedback
FEBRUARY 15, 2019
Interested in learning more about your customers so you can improve products, enhance customer experience , and ultimately drive growth? Net Promoter Score is a trusted measure of customer loyalty. It can help companies understand their audiences by quantifying customer sentiment toward products and services.
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Kayako
MAY 13, 2022
Customer self-service portals are a win-win situation because they increase customer satisfaction while freeing up live agent time. A customer self-service portal is an important tool for improving customer satisfaction and increasing loyalty. Are you ready to provide fast and responsive customer care?
ClearAction
OCTOBER 4, 2015
." That shifted our thinking beyond our own self-absorption to thinking about our customers' jobs-to-be-done: productivity maximization, risk minimization, satisfying their customers, etc. We began to talk more about these customer care-abouts as our reason for existence and industry leadership.
Comm100
FEBRUARY 19, 2020
It’s important to remember though, having too many VIPs could overwhelm your support team and lower the quality of customer care, defeating the purpose entirely. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty. Your Business Partners.
ShepHyken
MARCH 31, 2018
Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Social Proof.
West Monroe
OCTOBER 15, 2018
As we wrote about in our recent white paper, Contact Center of the Future: Conversational Bots and Empowered Agents , the role of the contact center agent will change tremendously in the years to come. As automation, bots, and AI reshape the landscape, inquiries directed to the agent will become more complex, and emotional in nature.
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