Customer Care Multi-Channel Virtual Agent 
Interactions
MAY 28, 2020
The debate about multi-channel, cross-channel, and omnichannel is that of the past. This pandemic is pushing brands to think about customer service beyond the channel. Use this opportunity to assess your customer service organization – how can you optimize your workforce? Where can you automate?
Kustomer
JUNE 27, 2022
A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes. What Are the Benefits of Customer Service Software?
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Interactions
JANUARY 14, 2021
And it’s no longer just about having digital channels, like websites and apps, but having an integrated system of digital accessibility so that customers can quickly and efficiently get done what they need. . As your brand plans for a more customer-focused digital presence, focusing on channel strategy can elevate the entire project.
CSM Magazine
JUNE 16, 2023
IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences. With its cutting-edge conversational AI for customer service, it helps organizations ensure fast, friendly, and intelligent multichannel support. Your virtual tools are easily manageable and scalable.
InteractionMetrics
MARCH 20, 2025
Runner Up: Qualtrics XM Qualtrics XM is a power tool for measuring all your customer, employee, and market touchpoints across over 20,000 global brands in 100+ countries. If you have complex feedback channels, want a single, scalable hub for surveys and analytics, and have the budget to match, Qualtrics XM delivers.
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