SaleMove

JANUARY 20, 2021

In our previous blog in The Times They Are a-Changing: Talent in the Contact Center Series , we discussed how virtual agents, or bots, are transforming the contact center workplace, pushing live human agents to become strategic troubleshooting experts and managers to become agent coaches. But what about the bots?

Virtual Agent 98

Virtual Agent Contact Center Management Technology 98

SaleMove

JANUARY 20, 2021

In our previous blog in The Times They Are a-Changing: Talent in the Contact Center Series , we discussed how virtual agents, or bots, are transforming the contact center workplace, pushing live human agents to become strategic troubleshooting experts and managers to become agent coaches. But what about the bots?

Virtual Agent 52

Virtual Agent Contact Center Management Technology 52

Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Contact Center 78

Contact Center Omnichannel Social Media 2008 78

CSM Magazine

JUNE 16, 2023

IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences. With its cutting-edge conversational AI for customer service, it helps organizations ensure fast, friendly, and intelligent multichannel support. Your virtual tools are easily manageable and scalable.

Customer Service 52

Customer Service Virtual Agent Omnichannel Multi-Channel 52

CSM Magazine

JUNE 11, 2019

But now, thanks to advancements with customer service platforms, social media is fast becoming every business’s best kept tool for customer support, reputation management, and personalised engagements with customers – on their terms. Empowered agents through AI. Drive deeper engagement.

Social Media 40

Social Media Virtual Agent 2019 ROI 40

InteractionMetrics

MARCH 20, 2025

This makes it ideal for maintaining brand consistency, providing 24/7 customer care, and launching effective social marketing campaigns at scale. Contact NICE to get a custom quote for your exact needs. Alida is praised for fast results, with clients often reporting positive ROI in 12 months or less.

2025 52

2025 Multi-Channel Contact Center Social Media 52