Customer Care Sales White Paper 
TechSee
DECEMBER 12, 2017
In practice, agents accessing an open customer care case must sift through increasingly complicated data sets and perform a time-consuming analysis in order to form a comprehensive picture of the customer’s profile. Efficacy of video within customer service.
Tricia Morris
OCTOBER 22, 2015
And whether that perception permeates HR, IT, marketing, sales or customer service, it erodes employee engagement and ultimately, overall business success. Sales also followed a similar pattern. In organizations where sales increased, 69% of employees were engaged, compared to 57% in organizations where sales decreased.
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Tricia Morris
SEPTEMBER 4, 2015
The 2015 Employee Engagement Trends Report shows customer service employees are among the least engaged, falling behind human resources, sales, marketing, engineering, R & D, operations, finance and IT (in that order) when it comes to on-the-job engagement.
GetFeedback
FEBRUARY 15, 2019
They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Prospects are interacting with your website, trial, onboarding materials, and inside sales team. Everyone with CRM access can see the scores, including sales and support teams.
ClearAction
OCTOBER 4, 2015
For example, at Applied Materials where I worked for 11 years, we had a corporate value of "close to the customer" We took a lot of pride in that. We had to be close to our customer because the sales cycle was many months in duration, and the product manufacturing and installation cycles were just as long.
Comm100
FEBRUARY 19, 2020
It’s important to remember though, having too many VIPs could overwhelm your support team and lower the quality of customer care, defeating the purpose entirely. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty. The Exceptionally Angry Customer.
RapportBoost
NOVEMBER 15, 2018
We’re not talking about turning a support team into a sales. Instead, by training them to listen and understand the issue or problem being communicated, they can provide the proper solution for the customer. When it’s done correctly, the customer should never notice that it happened. .
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