Maz Iqbal

MARCH 18, 2018

On CX – voice of the customer, journey mapping etc. In the name of customer-centricity – whatever that means. Colleague: Which big company, as in the kind of company … Continue reading "Dialogue on CRM, Customer Experience, and Customer-Centricity". Yet, there is little to show for it.

Customer Centricity 54

Customer Centricity Customer Journey Mapping Customer Experience Customer Journey 54

Maz Iqbal

NOVEMBER 13, 2014

The starting point for customer-centricity is authentic care for one’s customers. In so doing, these folks will make it easy and enriching for customers to do business with that organisation. And arriving at this desired outcome in five minutes as opposed to several days left me delighted; I am a protective parent!

Customer Experience 92

Customer Experience Banking Customer Philosophy Customer Centricity 92

Maz Iqbal

MARCH 6, 2015

Case Studies Culture Customer Philosophy Customer-Centricity Employee Engagement Leadership / Change / Transformation Social customer care customer centricity employee engagement humanistic leadership leadership social' Today, this organisation (and its leadership) is on my mind again.

Leadership 76

Leadership Customer Philosophy Customer Centricity Customer Care 76

Maz Iqbal

DECEMBER 27, 2014

What would you do if you were truly customer-centric and committed to putting the right customer experience (of walking) in place? Then there are folks who oversee the execution and compilation of customer surveys – they have also chosen to sit under and claim the Customer Experience label.

2014 99

2014 Customer Experience Customer Philosophy Fashion 99

transcosmos Information Systems

MAY 18, 2015

Developing your customer service across known platforms such as front line, back office, IT, etcetera, can only take you so far, because if ultimately the company culture is not customer-centric, then sooner or later your company will fall short in. Philosophy .

Culture 82

Culture Customer Experience Customer Philosophy Customer Centricity 82

ProProfs Chat

MARCH 26, 2020

The second approach makes the customer feel valued and, thus, is a great way to pave your way into ensuring customer loyalty. With the above examples, it is clear that having a customer philosophy is essential in building a bond for life with your customers. . So, how do you create a good customer philosophy? .

Customer Service 52

Customer Service Customer Philosophy Customers Customer Centricity 52

Maz Iqbal

JANUARY 17, 2016

Looking beyond the doublespeak of customer-centricity, customer engagement, customer love to see what is truly there.

Customer Centricity 54

Customer Centricity Customer Engagement Customers Engagement 54