Lumoa

AUGUST 23, 2021

Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers.

Customer Experience 88

Customer Experience Social Media 2020 Customers 88

BirdEye

NOVEMBER 8, 2021

Healthcare review sites include Zocdoc, WebMD, Google, and Facebook. Even if you’re not actively managing your presence on these sites, people will leave reviews regardless. Given that reviews can make or break any business, responding to reviews can go a long way in boosting customer acquisition and retention. .

Management 97

Management Social Media Consumers Feedback 97

Qualtrics

MARCH 19, 2020

I think you need to focus less on what drives promoters in the long-term, and more on what changes you need to make to keep customers happy in the near-term. Understanding and responding to customers’ changing needs is even more critical in this environment. Should we delay any survey launches for the time being?

Airlines 56

Airlines Metrics Healthcare Feedback 56

BirdEye

NOVEMBER 8, 2021

Healthcare review sites include Zocdoc, WebMD, Google, and Facebook. Even if you’re not actively managing your presence on these sites, people will leave reviews regardless. Given that reviews can make or break any business, responding to reviews can go a long way in boosting customer acquisition and retention.

Management 52

Management Social Media Consumers Feedback 52

Forrester's Customer Insights

MARCH 17, 2020

Electronic health records (EHRs) have decimated physician productivity, while patient satisfaction remains stagnant. This has been the disappointing end to the nation’s first digital transformation effort, which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations.

2009 40

2009 Financial Customer Change Healthcare 40

Forrester's Customer Insights

MARCH 17, 2020

EHRs have decimated physician productivity, while patient satisfaction remains stagnant. This has been the disappointing end to the nation’s first digital transformation effort which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations.

2009 26

2009 Financial Customer Change Healthcare 26