Customer Change Customer Experience Customer Journey Mapping 
Experience Investigators by 360Connext
MAY 11, 2021
Customer experience exists whether you are intentional about it or not. After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. Leaders often say, “We’re just getting started with customer experience,” but that’s a myth.
Experience Investigators by 360Connext
DECEMBER 8, 2014
Whenever embarking on a customer experience investigation™ , which is what we do to help our clients walk in their customer’s shoes, we discuss why this is so challenging. I get what our customers experience with us.” Because just when you think you’ve figured it out, something changes.
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GetFeedback
AUGUST 14, 2019
Here’s a thought — and the answer surely lies here: don’t focus on the score; focus on the customer and the experience. The customer experience is a journey, and continuous improvement is key to staying ahead and winning at CX. Customers change: E xisting customers leave, and new ones come along.
Michelli Experience
SEPTEMBER 4, 2018
This the third in what I am planning to be a four-part series on service design, persona-based customer journey mapping, activating customer journey maps, and optimal future experience visioning. I also assume that before you published your map, you would want it validated against GPS or other means.
ShepHyken
MARCH 14, 2022
Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. In other words, it’s all of the interaction points the customer experiences.
SurveySensum
SEPTEMBER 23, 2024
Find out in our crisp read, where we’ve narrowed down 10 of the top customer experience tools. What is a Customer Experience Tool? It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights.
Experience Investigators by 360Connext
JULY 24, 2019
It wasn’t THAT long ago when business planning and strategy simply didn’t include the term “customer experience.” ” There are plenty of organizations that successfully earned customers, kept those customers, and didn’t think much about the actual experience they were providing.
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