CX Journey

FEBRUARY 27, 2019

Here's what happens and why the work is never done: Expectations change. What delights customers today may not delight tomorrow. It's important to always keep your pulse on changing customer needs. ?Customers Customers change. Customer needs, desires, and expectations change.

Metrics 35

Metrics 2008 NPS Financial 35

SurveySparrow

DECEMBER 22, 2019

Getting customer feedback is the first step to take towards keeping them satisfied. 3 Improves customer retention: Your unhappy customer doesn’t have to be stuck with you as there are a lot of options available. It is also a great chance to strengthen the bond between your brand and the customer.

Feedback 85

Feedback Net Promoter Score Social Media NPS 85

CustomerSuccessBox

DECEMBER 31, 2021

Hence, many B2B SaaS firms offer Professional Services as they can certainly add value to both pre and post-sales customer experiences. Services like Onboarding & Implementation, Product customization, Change management , etc. The post How to Align your Professional Services and Customer Success Better?

Customer Success 52

Customer Success B2B Consulting Sales 52

CX Journey

FEBRUARY 27, 2019

Here's what happens and why the work is never done: Expectations change. What delights customers today may not delight tomorrow. It's important to always keep your pulse on changing customer needs. ?Customers Customers change. Customer needs, desires, and expectations change.

Metrics 32

Metrics 2008 NPS Financial 32

Customer Alignment

OCTOBER 2, 2017

Armed with an intrinsic belief in the business value of Customer Experience excellence, they’re putting the funding, processes, and strategy in place to overcome these hurdles. As a result, these leading-edge companies perform substantially better across the whole range of business measures, from profitability to customer retention rate.”

Customer Experience 40

Customer Experience Customer Centricity Customer Journey Voice of Customer 40

ProProfs Chat

APRIL 24, 2020

What’s more, you get more time to come up with effective ways to actually work upon your products in order to mee the needs of your customers faster. Brand Your Business to Improve Customer Retention. Instead, you should act professionally, keep calm, and show that you appreciate their reaching out to you. .

Customer Service 82

Customer Service Social Media Customers Communication 82

Survicate

MAY 1, 2019

After all, satisfied customers usually come back to buy more, tell friends and relatives about their successful experiences, and – most importantly – advertise a beloved brand with great zeal. Business marketing professionals unanimously agree that the cost of customer retention is five times lower than attracting a new one.

Customer Satisfaction 40

Customer Satisfaction Advertising Feedback Social Media 40

Integrity Solutions

SEPTEMBER 28, 2023

In one recent study, among many with similar findings, 78% of respondents said good customer service is fundamental to earning their loyalty and business. And retaining those customers is serious business: Just a 5% increase in customer retention can produce more than a 25% increase in profits.

Customer Service Training 106

Customer Service Training Customer Service Contact Center Culture 106

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. Why it’s important to have an integration strategy.

Customer Success 52

Customer Success Webinar Communication Return on Investment 52

Totango

APRIL 20, 2020

What is your enterprise’s customer retention rate , and is it increasing or decreasing over time? Cutting-Edge Customer Churn Analysis. It is crucial to support your team’s efforts with a system that is equal to the task of adapting and scaling over time.

Customer Journey 78

Customer Journey Document ROI Customers 78