Customer Confidence Customer Experience Design Customer Service Training 
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker.
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker.
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Myra Golden
DECEMBER 9, 2016
How to Deliver Bad News to a Customer: The 3 keys doctors use to give bad news – So your employees can deliver bad news with confidence and without fear of negative backlash. Complaint Handling – So your employees can handle problems in such a way that they completely restore customer confidence after a service failure.
Myra Golden
DECEMBER 9, 2016
How to Deliver Bad News to a Customer: The 3 keys doctors use to give bad news – So your employees can deliver bad news with confidence and without fear of negative backlash. Complaint Handling – So your employees can handle problems in such a way that they completely restore customer confidence after a service failure.
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