InMoment XI

JULY 22, 2024

The recent global outage affecting major service providers like Microsoft and CrowdStrike has highlighted the need for businesses to be prepared. When such disruptions occur, they don’t just impact operations; they shake customer confidence and loyalty. For enterprise companies, the stakes are even higher.

Banking 195

Banking Feedback Social Media Call Center 195

CSM Magazine

MAY 9, 2024

When we really get where our customers are coming from, it shapes how we respond to them. By focusing on immediate solutions, we’re doing more than putting out fires – we’re lighting up pathways to customer confidence and peace of mind.

Engagement 52

Engagement Magazine Customer Confidence Customer Service Strategies 52

ShepHyken

JUNE 8, 2022

As it applies to customer experience (including customer service), it is often the little details that move the experience from average to amazing. It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. .

Customer Confidence 132

Customer Confidence Customer Service Training Customer Service Customer Focused 132

ShepHyken

SEPTEMBER 26, 2023

When a customer doubts the answer and calls back only to get a different answer from a different employee, it erodes the customer’s confidence, not to mention the frustration the customer experiences by not getting the right answer the first time. In short, consistency creates confidence.

Customer Service 141

Customer Service Social Media Workshop Customer Service Training 141

ShepHyken

FEBRUARY 16, 2022

Educating customers and creating clarity is a great way to separate yourself from others who might not be willing to take an extra minute or two to help the customer become smarter so they can make smarter buying decisions. . Creating an educational experience is a powerful customer experience strategy.

Customer Service Training 135

Customer Service Training Customers Information Loyalty 135

ShepHyken

SEPTEMBER 5, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 90

Customer Service Workshop Customer Service Training Definition 90

ShepHyken

JUNE 28, 2017

This was their Customer Experience Summit, and the theme for the meeting was “Think Small: Big Differences Come from SMALL Details.”. Jason Bradshaw, the Director of Customer Experience, shared his vision about Volkswagen Australia being recognized and known for their amazing customer service.

Customer Service Training 102

Customer Service Training Customer Service Interaction Customer Experience 102