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Customer ConfidenceCustomer FocusedCustomer Service Representative
Once the customerservicerepresentative came on the call, Cindy briefly described the problem. Shattered customerconfidence. Even though our last customerservice rep got the job done, the other two couldn’t. The frustration began with fifteen minutes of hold time. But what is the big cost?
Just last week I wrote an article about companies that ask customers to repeat their problems, account numbers and more. For example, getting transferred from one customerservicerepresentative to the next and having to repeat the issue. For information contact or www.hyken.com. Follow on Twitter: @Hyken.
Shep Hyken is a customerservice and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customerservice training programs, go t o www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com.
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