Remove Customer Confidence Remove Customer Journey Mapping Remove Loyalty Programs
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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. My Comment: Let’s move away from loyalty programs but stay with trends.

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15 Customer Touchpoints That Will Optimize Your Customer Journey

CSM Magazine

Remember that well-written content establishes your brand as an authority and improves customer confidence in your business. Customers are often exposed to ads on Google. After all, real customers begin with real emails, and the use of email validation is the most efficient way to guarantee the collection of high-quality data.