Customer Confidence Customer Relationships Customer Service Training 
ShepHyken
DECEMBER 16, 2024
Custom Studio (Inc. Magazine) A growth-at-all-costs mindset can land a company in hot water, creating misalignment with consumer needs and preventing the development of the long-term customer relationships that are foundational to healthy businesses. Connect with Shep on LinkedIn.
ShepHyken
APRIL 25, 2018
For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. 2) Apologize for the problem. 5) Act with urgency.
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ShepHyken
JUNE 14, 2017
Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.
ShepHyken
JANUARY 10, 2018
Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.
ShepHyken
JANUARY 25, 2017
Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.
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