Customer Confidence Customer Service Representative Poor Customer Service 
CSM Magazine
APRIL 27, 2017
Following a poor customer service experience with his bank, Shep Hyken discusses the importance of customer confidence. Once the customer service representative came on the call, Cindy briefly described the problem. Shattered customer confidence. But what is the big cost?
CSM Magazine
DECEMBER 13, 2023
In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.
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