InMoment XI

JULY 22, 2024

The recent global outage affecting major service providers like Microsoft and CrowdStrike has highlighted the need for businesses to be prepared. When such disruptions occur, they don’t just impact operations; they shake customer confidence and loyalty. State of the Connected Customer Report.

Banking 195

Banking Feedback Social Media Call Center 195

ShepHyken

FEBRUARY 16, 2022

And when you can add that you make the customer smarter – and therefore more confident about their buying decisions – you are hitting the trifecta that can increase the odds of repeat business and possible customer loyalty. . Most customers, whether they are conscious of it or not, want to make informed decisions.

Customer Service Training 138

Customer Service Training Customers Information Loyalty 138

CSM Magazine

MAY 9, 2024

When we really get where our customers are coming from, it shapes how we respond to them. By focusing on immediate solutions, we’re doing more than putting out fires – we’re lighting up pathways to customer confidence and peace of mind. Firms that prioritize doing good often end up performing better as a result.

Engagement 52

Engagement Magazine Customer Confidence Customers 52

ShepHyken

NOVEMBER 17, 2017

Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Your brand must consistently engage with customers on the platforms and channels that are available at the time.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

ShepHyken

APRIL 18, 2023

The consistency of Amazon getting it right, fast service, value in the Prime membership (which includes free shipping) and frequent communication updates fuel that confidence. And confidence turns into trust – which can turn into repeat business and even customer loyalty.

Reference 66

Reference B2C Workshop Customer Service Training 66

ShepHyken

DECEMBER 4, 2017

And happiness is what customers will feel when everything is going right until something goes wrong. Relief can take you back to happiness, and maybe even create customer confidence (a key to creating loyalty) along the way. 5 Customer Experience Lessons from the World’s Biggest Brands Marketing by Kristian Bannister.

2017 0

2017 Article Customer Service Government 0