Customer Confidence Customer Service Strategies Magazine 
CSM Magazine
MAY 9, 2024
When we really get where our customers are coming from, it shapes how we respond to them. By focusing on immediate solutions, we’re doing more than putting out fires – we’re lighting up pathways to customer confidence and peace of mind.
ShepHyken
NOVEMBER 17, 2017
Your brand must consistently engage with customers on the platforms and channels that are available at the time. In the 20th century that communication was made through TV and radio advertisements, magazine print advertisements, and sponsorships.
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