Customer Confidence Customer Service Training Retail 
ShepHyken
NOVEMBER 11, 2024
I always preach that our goal should be to not just fix a problem, but to restore customer confidence. The subtitle/description of this article indicates these strategies will “transform tricky situations into trust-building moments through thoughtful customer service resolution.” One of the Big Retail CX Trends of 2024?
ShepHyken
JANUARY 7, 2025
Dont Throw Fellow Employees Under the Bus : When mistakes occur, how employees react and what they say impacts the customers perception of the business. It may be someone elses fault, but to the customer, you are the company. Your goal is to win back the customers confidence. That doesnt happen when you blame others.
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ShepHyken
DECEMBER 16, 2024
Emotion Is the New Metric: The Rise of Sentiment Analysis in Retail by Scott Clark (CMSWire) Sentiment analysis a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions has emerged as a powerful tool for uncovering the drivers of customer satisfaction and loyalty.
ShepHyken
SEPTEMBER 8, 2024
Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Here are my top five picks from last week.
ShepHyken
MAY 27, 2019
(Forbes) With a $800-million-dollar investment in technology, fulfillment and logistics, Amazon one-day shipping is now standard for Prime members, the race for customer loyalty in retail is getting even more expensive. Yet customers also want to enjoy a digital experience with little or no friction. Follow on Twitter: @Hyken.
ShepHyken
APRIL 28, 2024
5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue. Loyalty and self-service round out the four. Here are my top five picks from last week.
ShepHyken
JULY 29, 2020
By the way, it can be any type of company from any industry—from retail to hospitality to manufacturing and beyond. You have trust in the company and confidence in receiving a similar, positive experience every time. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
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