Remove Customer Confidence Remove Customer Service Remove Retail
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New Report Reveals How to Build Customer Confidence in 2015

Experience Investigators by 360Connext

Customers need reassurance. The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. The survey results from consumers highlighted what customers are really seeking. I find this compelling.

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Top 5 Customer Service & CX Articles for Week of November 11, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. 15 Strategies for Effective Customer Service Resolutions by Pratik Salia (Knowmax) Handling customer conflicts well isn’t just about resolving issues—it’s your chance to turn frustrated customers into long-term customers.

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Top 5 Customer Service & CX Articles for Week of December 16, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Sentiment analysis enables retailers to go beyond surface-level data, uncovering the emotional trends that shape purchasing behavior and brand loyalty. Second: CX Is More Than Just Customer Service.

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A Look Back at the Top Articles and Podcasts of 2024

ShepHyken

Customer Service Week 2024 : This special week is celebrated the first full week of October. While we want to recognize our customers, the true meaning of this is to celebrate the employees who take care of our customers. It may be someone elses fault, but to the customer, you are the company.

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5 Top Customer Service Articles for the Week of May 27, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. Yet customers also want to enjoy a digital experience with little or no friction. Follow on Twitter: @Hyken.

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A Boring Customer Service Experience—That’s What Our Customers Want

ShepHyken

By the way, it can be any type of company from any industry—from retail to hospitality to manufacturing and beyond. You have trust in the company and confidence in receiving a similar, positive experience every time. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

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Top 5 Customer Service & CX Articles for Week of September 9, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Quality customer service will not only impress new customers but will also be a key motivator in their decision to stick around for the long term. Here are my top five picks from last week.

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