ShepHyken

SEPTEMBER 8, 2024

48 Percent of Consumers Want to Speak to a Real Person in Customer Services by Direct Commerce Magazine (Direct Commerce Magazine) Twilio Inc., a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction.

Article 91

Article 2024 Customer Service Magazine 91

ShepHyken

DECEMBER 16, 2024

Loyalty Programs Are GrowingSo Are Customer Expectations by Ed Crouch, Ben Eppler, Lauren Taylor, Christina Mhlenbein, and Elizabeth Hearne (Boston Consulting Group) This article explains that the incentives companies offer in a loyalty program must go beyond points, perks, and cash. Custom Studio (Inc.

Article 62

Article Customer Service Loyalty Programs 2024 62

CSM Magazine

JULY 13, 2022

Remember that well-written content establishes your brand as an authority and improves customer confidence in your business. Customers are often exposed to ads on Google. After all, real customers begin with real emails, and the use of email validation is the most efficient way to guarantee the collection of high-quality data.

Touchpoint 69

Touchpoint Customer Journey Loyalty Programs Social Media 69