Experience Investigators by 360Connext

NOVEMBER 13, 2014

Customers need reassurance. The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. The survey results from consumers highlighted what customers are really seeking. I find this compelling.

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

ShepHyken

DECEMBER 16, 2024

Loyalty Programs Are GrowingSo Are Customer Expectations by Ed Crouch, Ben Eppler, Lauren Taylor, Christina Mhlenbein, and Elizabeth Hearne (Boston Consulting Group) This article explains that the incentives companies offer in a loyalty program must go beyond points, perks, and cash.

Article 62

Article Customer Service Loyalty Programs 2024 62

ShepHyken

APRIL 28, 2024

5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue. My Comment: I’ve been studying how different brands are creating successful loyalty programs.

E Commerce 71

E Commerce Article 2024 Loyalty Programs 71

ShepHyken

SEPTEMBER 8, 2024

Returns: The Silent Killer of Profits or a Tool to Build Customer Loyalty? by Robert Stockdill (Inside Retail) The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper.

Article 82

Article 2024 Customer Service Magazine 82