GetFeedback

MAY 9, 2019

Customer-centric culture: Your company’s brand values must align with putting the customer’s needs first and fostering customer sympathy. And your programs and processes should reinforce customer connectedness. This includes feedback from all client-facing channels, such as call centers, social media, events, etc.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

Experience Matters

MAY 5, 2015

We just published a Temkin Group data snapshot, Social Media Benchmark, 2015. This is our annual analysis of how consumers use different social media sites on computers as well as on mobile phones (see last year’s data snapshot ). Social media activity grew even faster on mobile devices.

Social Media 83

Social Media 2015 2014 2012 83

Experience Matters

MARCH 17, 2015

31% of respondents expect to spend more on voice of the customer software vendors in 2015 than they did in 2014 and only 2% expect to spend less. Social media and phone self-service interactions were the only areas that did not gain momentum. 81% of respondents expect to put more focus on customer insights and analytics.

2015 102

2015 Customer Connectedness Customer Experience 2014 102

Lumoa

FEBRUARY 9, 2023

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. More on customer experience if you’re curious: Complete guide: how to improve customer experience , What is customer experience (CX)?

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Experience Matters

FEBRUARY 25, 2015

These social sites, however, are still an important channel for consumers under the age of 45. Benchmarks Business impact Customer Connectedness Customer experience Temkin Group Research Trends Voice of the customer' Download report for $195.

2015 113

2015 Customer Connectedness Retail Download 113

Lumoa

MARCH 20, 2018

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Start learning how to your improve customer retention strategy and find 22 new ideas from this amazing blog. It's simple.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Clicktools

MAY 19, 2017

It’s essential to centralize all customer information and insights in CRM. This includes feedback from surveys, support cases, sales interactions, and data collected by marketing programs and social media. Once the data is captured, make smart use of it.

Customer Connectedness 45

Customer Connectedness Social Media Feedback Connections 45