CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series. Download CX Realities 2023 here.

2023 52

2023 White Paper Omnichannel Download 52

Comm100

FEBRUARY 25, 2020

Siloed systems are one of the greatest obstacles to a quality customer experience (CX). Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition?

White Paper 52

White Paper Social Media Omnichannel B2B 52

Integrity Solutions

APRIL 19, 2024

Create and share a library of content that matches with that customer’s needs/industry/role/other information you’ve learned about them. Add value that’s relevant to them throughout the journey.

Sales 103

Sales Loyalty White Paper Contact Center 103

Totango

SEPTEMBER 22, 2022

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. You can track customer health and take steps to increase customer satisfaction.

White Paper 71

White Paper Advertising Sales Social Media 71

ENGAGE.cx

OCTOBER 28, 2015

Instead of starting with an attribution model made up of ads, channels, and conversions, it is more effective to start with the customer in mind, and define the metrics that characterize a good customer. Once these attributes have been defined, a customer lifecycle attribution model can be created that drives these metrics.

Multi-Channel 49

Multi-Channel White Paper 2016 Metrics 49

Avaya

MAY 20, 2019

Today’s technology must go beyond the basics to empower agents with the intelligence and efficiency they need to drive deeper customer relationships and feel more immersed and fulfilled in their roles. As partners for nearly 15 years, Avaya and Verint represent the best of what customer engagement leaders can do (Avaya being No.

White Paper 11

White Paper Net Promoter Score Marketing Contact Center 11

8x8

JANUARY 3, 2018

In addition, tying contact center systems directly into systems of record can be beneficial but ideally, they should be tied directly into the “one version of the truth” so that data collected about each customer interaction can be directly correlated to the customer experience and the overall customer journey.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

In addition, tying contact center systems directly into systems of record can be beneficial but ideally, they should be tied directly into the “one version of the truth” so that data collected about each customer interaction can be directly correlated to the customer experience and the overall customer journey.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

In addition, tying contact center systems directly into systems of record can be beneficial but ideally, they should be tied directly into the “one version of the truth” so that data collected about each customer interaction can be directly correlated to the customer experience and the overall customer journey.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

Amity

FEBRUARY 10, 2017

It was a transformational period for me because I realized that with authentic engagement, intelligence, and technology you can scale this kind of thing. To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua.

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

SurveySparrow

MARCH 30, 2021

White papers. The most important purpose of market surveys is to get feedback and analyze your customer satisfaction levels. This will help you to keep your customers engaged and obtain loyal customers. . A chatbot for a website has the power to make your customer journey or employee journey more enjoyable.

Marketing 52

Marketing White Paper Advertising Feedback 52

ChurnZero

SEPTEMBER 30, 2021

You just want to make sure you don’t assume that a sales operations person is going to build your enablement playbooks, because they probably don’t know the customer journey. Q: How long does it take to implement a Customer Success Operations role or strategy? It’s a very different function.

Customer Success 52

Customer Success Webinar White Paper Sales 52

SmartKarrot

DECEMBER 2, 2020

She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Sue Nabeth Moore, Customer Success Leader. This includes helping companies know and understand their clients and identifying the factors that drive customer engagement and satisfaction.

Customer Success 17

Customer Success 2021 White Paper Contact Center 17

Comm100

JANUARY 14, 2020

By combining the information gathered from channels like live chat, SMS, social media, and more with pre-existing data found in customer databases or CRM systems, companies can eliminate the blind spots and roadblocks that result from siloed customer service systems and channels for a frictionless and more successful customer journey.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Optimove

NOVEMBER 12, 2024

Optimove has consistently embraced this Visionary role, building solutions that not only anticipate where marketing is headed but also define the future of customer experience. This approach is now critical for delivering relevant, seamless customer experiences. With visionary leadership comes responsibility.

White Paper 52

White Paper 2012 Return on Investment Leadership 52

Confirmit

MAY 29, 2018

Voice of the Customer programs are proven to help organizations retain customers, build better products, deliver better services, and systematically understand customer experience in order to drive change. Understand your customers’ expectations better. Evaluate (and prevent) the risk of your customers churning.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40