Lessons Learned from the Frontlines of CX: Enterprises Ditch the Roadmap to Become More Responsive
Bold360
APRIL 6, 2021
With a clear view from the frontlines of what Bold360 customers have been experiencing, Customer Relationship Manager Shai Horstock explains the shift enterprises have had to make in order to become nimbler, a change that won’t (and shouldn’t) go back to the pre-pandemic normal. Now, responsiveness rules the day.
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