Customer Engagement Customer Relationships White Paper 
Beyond Philosophy
JUNE 4, 2015
More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. Most brands and corporations slide by on fairly macro, passive, and transactional approaches to customer relationships.
Comm100
FEBRUARY 25, 2020
The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.
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Integrity Solutions
APRIL 19, 2024
The research also shows 61% of customers feel they’re treated as a number rather than a human being. It provides competitive differentiation, nurtures customer relationships, helps them feel seen and heard , and ultimately leads to increased customer loyalty and repeat business.
SaleMove
JULY 9, 2021
Supercharge P&C Insurance Sales with the Digital Customer Experience. The Property and Casualty (P&C) insurance industry is being dramatically transformed by digital technologies that are shifting the customer relationship back to the carriers.
ENGAGE.cx
OCTOBER 28, 2015
Instead of starting with an attribution model made up of ads, channels, and conversions, it is more effective to start with the customer in mind, and define the metrics that characterize a good customer. Once these attributes have been defined, a customer lifecycle attribution model can be created that drives these metrics.
Comm100
FEBRUARY 25, 2020
The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.
Avaya
MAY 20, 2019
Today’s technology must go beyond the basics to empower agents with the intelligence and efficiency they need to drive deeper customer relationships and feel more immersed and fulfilled in their roles. As partners for nearly 15 years, Avaya and Verint represent the best of what customer engagement leaders can do (Avaya being No.
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