Happy or Not

DECEMBER 17, 2024

Gathering feedback from multiple channels ensures a holistic view of loyal customers’ thoughts and experiences. Different customer tools, such as chatbots, social media monitoring tools, and exceptional customer service team feedback forms, can help gather feedback.

Loyalty Programs 36

Loyalty Programs Social Media Net Promoter Score Loyalty 36

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

InteractionMetrics

MARCH 27, 2025

Develop Reward and Loyalty Programs Loyalty programs aren’t just about offering punch cards or reward points (although sometimes, they can be). Theyre really meant to create excitement that keeps customers engaged. Theres tons of room for creativity when you offer a loyalty program.

Customer Retention 52

Customer Retention Metrics Net Promoter Score Loyalty Programs 52

Retently

MARCH 18, 2024

Building a Customer-Centric Culture Transforming the collected survey insights into actionable strategies is key to enhancing your customer service team’s effectiveness, enriching the knowledge of customer service representatives, and elevating the overall customer service experience.

Customer Service 119

Customer Service Net Promoter Score Customer Service Representative NPS 119

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! This level of personalization allows customers to create personalized products that reflect their individual styles, resulting in a truly unique and memorable experience.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40