Customer Engagement Metrics Webinar 
CloudCherry
SEPTEMBER 19, 2018
According to Gartner analyst Ed Thompson, it’s a challenge when you’ve got hundreds of metrics to track and multiple departments to apply these metrics to. To accurately measure your CEM’s ROI, you need to pay close attention to key metrics that will determine the outcome of any customer experience initiative.
CloudCherry
SEPTEMBER 19, 2018
According to Gartner analyst Ed Thompson, it’s a challenge when you’ve got hundreds of metrics to track and multiple departments to apply these metrics to. To accurately measure your CEM’s ROI, you need to pay close attention to key metrics that will determine the outcome of any customer experience initiative.
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InMoment XI
OCTOBER 23, 2024
Your bank can also assign dedicated staff to onboard customers onto digital platforms to ensure a smooth transition. Provide digital literacy resources to educate customers. Offer regular digital literacy classes or webinars to help customers become familiar with banking apps, online transactions, and cybersecurity practices.
Experience Investigators by 360Connext
JUNE 17, 2015
” Listening to 10 calls allowed me to see a pattern otherwise not recognized by metrics. It was a simple fix – move things around so the customers could find things easier. There are gems there about ways to delight your employees and customers. Turn the weekly metrics report into definable action steps.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success.
Experience Investigators by 360Connext
MAY 20, 2015
Keep banking on metrics like the lukewarm customer satisfaction rating your customers provide when they are literally walking out the door. Training, online events and webinars. Now we’re offering free webinars of our own every month! And it matters to you, the everyday person who is a customer.
Thematic
SEPTEMBER 12, 2021
doesn’t matter how many letters you throw out there or how many customer experience (CX) scores you get. If you don’t know what’s driving your CX metrics, it’s hard to replicate success, let alone find ways to improve. Through comments in customer feedback surveys, social media conversations, call center dialogue, etc.,
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