Think Customers

JULY 19, 2021

In a recent 930gov webinar , TTEC Chief Information Security Officer Kip James and Vice President of Public Sector Steve Parowski highlighted CX trends that public sector agencies must prepare with a balance of ease and security.

Government 52

Government Contact Center Return on Investment Webinar 52

ChurnZero

MARCH 13, 2020

Postponing strategic or noteworthy conversations doesn’t put the customer first. Access to real-time customer insights demands real-time customer engagement. Use this time to discuss Customer Success frameworks, predicted trends, or ways to expand their operations. Customer Success Around the Web.

Events 59

Events Webinar Metrics Customer Success 59

Confirmit

OCTOBER 18, 2018

Our clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Each division within Siemens constantly looks for ways to increase efficiencies and grow its customer base.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Confirmit

SEPTEMBER 24, 2018

Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Learn More. Defining Your CX Strategy. Answer: They have developed and actively manage a CX strategy.

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45

ChurnZero

MARCH 6, 2020

In Customer Success, we focus on keeping customers engaged and thriving to increase their product adoption and lifecycle progression; your employees are no different. Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product.

Customer Success 69

Customer Success Culture Webinar Customer Journey Mapping 69

ChurnZero

SEPTEMBER 18, 2020

If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. A: It’s your customer’s problems, priorities, and perception. I’ve had some conversations where the customer loves it, but they don’t know what the return on investment is or what it costs.

Webinar 64

Webinar B2B Return on Investment Customers 64

Confirmit

SEPTEMBER 24, 2018

Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Learn More. Defining Your CX Strategy. Answer: They have developed and actively manage a CX strategy.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Multi-Channel 40

BirdEye

FEBRUARY 21, 2023

Managing social media with a dedicated social media manager Social media managers are responsible for planning, implementing, and monitoring the company’s social media strategy in order to increase brand awareness and improve customer engagement.

Social Media 98

Social Media Management Multi-Channel ROI 98

Totango

SEPTEMBER 22, 2022

Reporting tools help track return on investment. The Marketo Engage marketing automation platform, owned by Adobe, is designed to deliver measurable marketing results which keep customers engaged and coming back. Totango is free forever for startups and offers a startup webinar.

White Paper 71

White Paper Advertising Sales Social Media 71

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 52

Customer Success Webinar Communication Return on Investment 52

Lithium

AUGUST 25, 2021

The below is a transcript from a live CXI FaQ webinar that aired on August 10. In order to get those holistic CX insights, you have to buy the software, which for the value you get and the return on investment, is actually very inexpensive. Ask in the chat below or connect with us on Maia (the lower right corner Khoros bot).

Insights 40

Insights Return on Investment Social Media Consumers 40

BirdEye

AUGUST 20, 2024

Content marketing ideas Content marketing helps you attract and engage your target audience by providing value beyond your services. You can host live or recorded webinars on topics like energy efficiency, HVAC maintenance, or smart home technology.

Marketing 59

Marketing Social Media Multi-Channel Loyalty Programs 59

ChurnZero

MARCH 27, 2020

Regularly review your walkthrough analytics to stay on top of your flows, understand how customers engage with your touches, and prove the effectiveness of your efforts. Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product.

2007 52

2007 Customer Success Webinar Return on Investment 52

Magellan Solutions

NOVEMBER 10, 2023

Try several forms, such as webinars, property tours with interactive experiences, and infographics, to see which ones your audience responds to the most. It stimulates a variety of senses that may easily captivate the interest of the customers, which helps the home-buying process.

Marketing 52

Marketing Return on Investment ROI Social Media 52

Alliance by IFS

JANUARY 30, 2017

Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”.

Connections 22

Connections Competitive Advantage Wireless Return on Investment 22

SurveySensum

APRIL 8, 2024

The success of paid advertising lies in its strategic execution and ongoing management to ensure maximum return on investment. Community and Event Participation: Engage with your local and online communities by participating in or hosting events, workshops, and webinars.

Social Media 52

Social Media Advertising Feedback Multi-Channel 52

Magellan Solutions

FEBRUARY 24, 2022

Webinars. $ This can result in increased lead creation, higher conversion rates, and a positive return on investment for your company. To boost customer engagement and grow your client’s base, their personnel go through months of cross-training in telemarketing, sales lead generation, and demand development.

Social Media 40

Social Media B2B B2C Sales 40

SmartKarrot

JUNE 30, 2021

These goals are product objectives that help understand growth and customer satisfaction. Customer data needs to drive customer engagement and improve product adoption. If your data tells you the customer is not happy, you can trigger a custom campaign that will maximize mutual success.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Education Services Group

JUNE 21, 2021

I’m like okay, this isn’t good because there is a whole portfolio of customers that they aren’t able to talk to. They weren’t able to make sure they were getting a return on investment or achieving their outcomes. All they were doing was onboarding and data review, training, and building decks and presentations.

Customer Success 52

Customer Success Management 2001 Customers 52

Optimove

NOVEMBER 12, 2024

Optimove has consistently embraced this Visionary role, building solutions that not only anticipate where marketing is headed but also define the future of customer experience. At Optimove, we ensure our customers know how to implement these technologies to maximize CLV. With visionary leadership comes responsibility.

White Paper 52

White Paper 2012 Return on Investment Leadership 52

CustomerSuccessBox

NOVEMBER 24, 2021

These reasons give a glimpse of why creating and proving customer value is extremely important. ROI of Customer Value. A sure shot way to prove value to customers is to quantify it. Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52

Confirmit

MAY 29, 2018

Customers are, and should be, at the center of everything you do. Confirmit’s customer engagement model, Confirmit Voices®, recommends you stay on top of all key sources of knowledge and feedback within your organization: Voice of the Customer. Learn more about Confirmit’s Voice of the Customer solutions.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40