Customer Expectations Customer Focused Customer Satisfaction Customer Service Training 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. WHAT IS EXCELLENT CUSTOMER SERVICE?
TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Jeff is truly obsessed with customer service. Follow on LinkedIn.
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ShepHyken
MAY 10, 2021
(Fast Company) As the adoption of digital channels skyrockets, the businesses able to thrive are the ones that understand their customers’ needs and struggles. My Comment: I love the way this article starts: “The last 12 months have been a crash course in customer experience for business leaders.” That’s where empathy comes in.
ShepHyken
FEBRUARY 21, 2022
The Value Gap a New Blueprint for Customer Expectations by Quinine. So we want our customers to experience this gap, and the author has handed us 15 business and store factors (for the retailers) that will drive the perception of great value. ACSI: Customer Satisfaction Decline Continues — Here’s a Big Reason by Marianne Wilson.
ShepHyken
NOVEMBER 8, 2021
7 Best Practices to Handle (and Ace) Customer Interactions by Aayushi Sanghavi. (G2) G2) Effective customer conversations help meet customer expectations while building trust and loyalty toward your brand and products. 5 Ways to Improve Customer Experience as Online Competition Heats Up by Steve Olenski.
ShepHyken
MARCH 25, 2019
My Comment: A company that is known for its amazing customer service has it baked into its culture. This article covers three foundations that are the root of a customer-focused culture; purpose, promise and values. Customer Service Skills You Need to Master by Alex Yumashev. by Ricardo Saltz Gulko.
Integrity Solutions
OCTOBER 27, 2021
In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. What Is Excellent Customer Service? We know customers expect it, but just what does it look like to deliver exceptional service?
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