ShepHyken

SEPTEMBER 9, 2020

Never lose sight of what the customer expects. Meeting that expectation may be all you have to do to surprise and delight. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.

Customer Service Training 140

Customer Service Training Customer Service Customer Expectations Information 140

ShepHyken

AUGUST 13, 2018

Traditionally customers called. Your customers expect it, so don’t fight it. 9 Ways to be a Never-Ending Student of Service by Steve DiGioia. My Comment: Want to get better at customer service? Keep learning and stay at the top of your customer service game. .”

2018 72

2018 Article Customer Service Loyalty 72

ProProfs Chat

MAY 13, 2020

Centrally Record Customer Feedback & Opinions. Your customers are always sharing feedback either through words or actions. When it comes to personalizing customer service strategies, there is no better way than asking your customers directly. Do customers want personalization?

Customer Service 111

Customer Service Customers Feedback Interaction 111

ShepHyken

OCTOBER 24, 2023

Not long ago, I wrote an article and created a video on Doing More Than Expected – even when it’s not included in your job description. I used the example of the server at a restaurant who ran outside during a storm to move the outdoor furniture blowing across the patio to a safer, more secure spot.

Workshop 149

Workshop Customer Service Training Customer Service Article 149

Thematic

MARCH 20, 2025

By identifying which features customers repeatedly requested, they prioritized improvements that had the greatest impact on user satisfaction and retention. Boosting Team Efficiency with AI-Powered Categorization Support teams handle thousands of customer inquiries daily, covering issues from billing disputes to product defects.

Customer Service 62

Customer Service E-support Feedback Insights 62

ShepHyken

APRIL 4, 2018

None of these companies or people may be in your industry, but they can be your benchmark for amazing customer service – service that is not based on customer expectations for your industry, but expectations from the best people and companies they’ve ever encountered. Follow on Twitter: @Hyken.

Advertising 103

Advertising Customer Service Training Customer Expectations Customers 103

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Article 14

Article 2022 Customer Service Rewards Programs 14

ShepHyken

NOVEMBER 23, 2022

Just do what is expected. When you consistently do what the customer expects, they will say, “They are amazing!” Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. And now I’ve made it even easier. and “I’ll be back!” .

Customer Service Training 78

Customer Service Training Customer Expectations Customer Service Customer Focused 78

ProProfs Chat

MAY 13, 2020

Centrally Record Customer Feedback & Opinions. Your customers are always sharing feedback either through words or actions. When it comes to personalizing customer service strategies, there is no better way than asking your customers directly. Do customers want personalization?

Customer Service 98

Customer Service Customers Feedback Interaction 98

ShepHyken

MAY 17, 2021

Customer Empathy: Four Data Points for Understanding How the Pandemic Has Impacted the Customer Experience (CX) by Janelle Estes. eWeek) The data points in this article can help companies gain a better understanding of how the pandemic has affected CX, and what they can do to meet and exceed customer expectations now and in the future.

2021 88

2021 Article Customer Service Customer Retention 88

ShepHyken

AUGUST 20, 2018

Domino’s Pizza Serves Up Innovations In Customer Experience (CX) To Drive Business Growth b y Brian Solis. Forbes) Businesses must now understand customer expectations as they continue to rise as a function of customer relationships with technology. Follow on Twitter: @Hyken.

Article 69

Article 2018 Customer Service B2B 69

ShepHyken

JANUARY 23, 2017

(Sharpen) Here’s part II in our series about the future of customer experience. We’re taking a look at how progressive companies are successfully integrating self-service into their customer service strategy. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

2017 59

2017 Article Social Media Customer Service 59

CSM Magazine

OCTOBER 7, 2024

Customer expectations are constantly evolving. Providing top-notch customer support isn’t as simple as having a phone line and a few agents anymore. With so many ways for customers to reach out, it can be overwhelming for companies to manage everything effectively. If they face delays, they’ll quickly turn to competitors.

Contact Center 52

Contact Center Omnichannel Call Center Competitive Advantage 52

Integrity Solutions

OCTOBER 27, 2021

In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. What Is Excellent Customer Service? We know customers expect it, but just what does it look like to deliver exceptional service?

Customer Service 68

Customer Service Banking Customer Service Training Culture 68

ShepHyken

FEBRUARY 5, 2018

The sales person than can out service their competitor wins. Here are ten points that are relevant for any company that wants to sell in way that creates customer loyalty. B2C Influence on B2B Customer Expectations by Shannon Gronemeyer. (CX Follow on Twitter: @Hyken.

2018 15

2018 Article Customer Service B2C 15

ShepHyken

OCTOBER 23, 2017

(Huffington Post) High performing customer service organizations are changing and redefining performance metrics to better align how they measure service delivery success to their customer expectations, according to the worldwide state of customer service research by Salesforce.

2017 74

2017 Article Customer Service Retail 74

ShepHyken

JUNE 4, 2018

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. Jay Robb reviews “Make Mom Proud” by Jeanne Bliss and shares eight great tips from the book.

Article 77

Article 2018 Customer Service Airlines 77

ShepHyken

JANUARY 17, 2022

My Comment: If you want to create a strong customer experience, you must understand your customers – enough to know what they want, even before they know themselves. This article touches on serval areas about your customer’s journey you want to explore to create an experience that meets and exceeds customers’ expectations.

Article 71

Article 2022 Customer Service Customer Journey Mapping 71

ShepHyken

JULY 6, 2020

Salesforce surveyed over 3500 consumers around the world to understand how to give the best customer service in the midst of the COVID-19 pandemic. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. There is plenty of great information here to get you thinking.

Article 67

Article 2020 Customer Service Healthcare 67

ShepHyken

MARCH 28, 2023

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. All they want to know is what awaits them at their metaphorical destination. Follow on Twitter: @Hyken

Transportation 66

Transportation Sports Customer Service Training Customers 66

CSM Magazine

JULY 12, 2020

Therefore, businesses use strategies, training, and organisational cultures to help build a strong foundation of trust in a business, because the time a business has to build a good relationship with its customers is becoming increasingly shorter. This is the exact reason why customer service and marketing need to work hand in hand.

Customer Service 52

Customer Service Marketing Social Media Culture 52

ShepHyken

FEBRUARY 19, 2023

The gold in the article is his simple three-step approach to building a customer-focused culture. The Six Degrees of Customer Experience by Computerworld (Computerworld) How do you create an outstanding customer experience? It’s no easy task, as customers’ wants and needs move quickly.

Article 48

Article Customer Service 2023 Customer Service Training 48

Qualtrics

NOVEMBER 20, 2020

Self service help centers — Sometimes good customer service means helping customers help themselves with FAQ pages, help centers, and community forums. How to form a digital customer service strategy. Top 5 skills to improve your digital customer service. Attentiveness.

Customer Service 26

Customer Service Social Media Average Handle Time Feedback 26

SmartKarrot

FEBRUARY 4, 2022

For a business to be successful, it needs to focus on the success of the customer, i.e., the product or service delivered by the business should at least one of their problems or needs. This is the reason most of the growing SaaS businesses are turning towards Customer Success Managers (CSMs). What is Customer Success?

Customer Success 10

Customer Success Management Roadmap Advertising 10

ShepHyken

JANUARY 4, 2023

Just as we want our customers to come back, we want our employees to stay.  . Customers’ Expectations of the “Basics” Continue to Rise – The basics are about friendly, helpful, convenient service. Done right, customer support makes you money. . Follow on Twitter: @Hyken.

2023 144

2023 Customer Service Customer Experience B2C 144

ShepHyken

DECEMBER 17, 2018

More channels for customers to connect, voice messaging becomes more popular with services like WhatsApp, the maturity of chatbots and more are covered in this article. How to Use Email Support to Deliver Better Customer Experiences b y Alan Finlay. Unhappy employees have a negative impact on customers, and the opposite is true.

2018 85

2018 Article Customer Service 2019 85

Thematic

JUNE 17, 2024

AI-powered VoC analysis can help businesses identify areas where customers are yearning for more human interaction, allowing them to strategically allocate resources and prioritize personalized support. 52% of consumers expect brands to respond to their inquiries within an hour.

Customer Experience 62

Customer Experience Retail Loyalty Consumers 62