InMoment XI

NOVEMBER 21, 2024

For example, if price is a significant factor for your customers, you can satisfy them by adjusting your pricing model or offering loyalty rewards. A deeper understanding of customer expectations highlights areas for improvement. It shows you what features to prioritize based on customer pain points. Sources Khoros.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

TechSee

FEBRUARY 10, 2025

But in today’s world, your customers expect more. This is where AI-driven customer service experiences truly stand out. They’re strategic tools that let you truly see and help your customers in a personal, scalable way—raising satisfaction, driving growth, and future-proofing your business.

Customer Service 124

Customer Service ROI Average Handle Time Multi-Channel 124

InMoment XI

DECEMBER 17, 2024

It is important to hire a customer experience manager that understands the weight the contact center holds in regard to the entire customer experience and empowers the organization to invest in solutions that will meet customer expectations. References McKinsey & Company.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

OCTOBER 23, 2024

Customers expect to walk into a branch and want to immediately feel valued. Needless to say, providing a memorable customer experience in banking should be a top priority for all financial institutions. The insights provided opportunities for enhancing customer retention and satisfaction.

Banking 195

Banking Customer Experience Financial Touchpoint 195

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Consider the entire customer experience, beyond the sexy demo. While the media covered lots of impressive and sexy demos at CES, there were a few products receiving accolades for what the customer can actually do with them. Customer expectations set the stage for how they will feel about products and services.

Marketing 250

Marketing Innovation Transportation Demo 250

InMoment XI

OCTOBER 29, 2024

Customers are loyal to experiences that save their time, make them feel valued, and satisfy their needs. The following aspects contribute to experiences that drive loyalty: Consistency : Customers expect reliable service and product quality whenever they interact with your business.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

InMoment XI

NOVEMBER 7, 2024

Automation The automation pillar of customer experience automation refers to tactically scheduling, triggering, and handling responses based on customer interactions. This allows your brand to keep up with customer expectations 24/7. To see how the InMoment platform can improve your organization, schedule a demo today!

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

DECEMBER 10, 2024

To see what this can look like in action, read this customer story to learn how this large Telecommunications organization parted with InMoment to identify the root cause of customer churn and identified $6 million in at-risk revenue ! Use surveys and social media monitoring to capture insights into customer experiences.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

AUGUST 3, 2023

By listening attentively to the Voice of the Customer and tapping into unstructured data sources, companies can cultivate strong customer relationships, foster loyalty, and continuously refine their offerings to meet and exceed customer expectations.

Customer Insights 366

Customer Insights Insights White Paper Social Media 366

InMoment XI

OCTOBER 19, 2023

Streamline Interactions with Omnichannel Solutions In the digital age, customers expect seamless interactions across various channels. Omnichannel contact center solutions have risen to meet this expectation. Learn more by speaking with one of our experts and get a personalized contact center demo!

Contact Center 273

Contact Center Customer Service Omnichannel Social Media 273

InMoment XI

NOVEMBER 26, 2024

Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. Current State Purpose: This map reflects the existing customer experience based on how customers interact with your products or services today.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

MARCH 24, 2025

Why Customer Surveys Should Be Location-Specific Weve already gone on the record here: We believe customer surveys should nearly always be location-specific. Regional Preferences and Market Differences First, customer expectations, purchasing behaviors, and service preferences vary by region.

Demo 195

Demo Culture Feedback Customer Satisfaction 195

InMoment XI

SEPTEMBER 9, 2024

Essentially, a customer experience consultant dives deep into your customer interactions, analyzes data, and helps you craft strategies that not only meet but exceed customer expectations. It’s about making sure every interaction adds value and strengthens the customer relationship.

Consulting 195

Consulting Customer Experience ROI Customer Journey Mapping 195

CloudCherry

AUGUST 19, 2019

Instead, customer data must be spread throughout your organization to enable all of your teams to act on it. Customer-centric data can help your organization identify your most valuable customers, understand customer trends, and better deliver on customer expectations. Request a demo.

Customer Centricity 218

Customer Centricity Culture Insurance 2019 218

Comm100

DECEMBER 16, 2024

This not only empowers customers but also lightens the workload for support teams. Automate Your Support with Comm100 See how Comm100 automates support and empowers customers. Request a demo today Request Demo How AI is Revolutionizing Customer Service Automation Customer service automation has been deeply impacted by AI.

Customer Service 52

Customer Service 2025 Demo Social Media 52

BirdEye

DECEMBER 16, 2024

The storage industry is experiencing a transformation in how facilities operate and serve customers. Today’s storage businesses face increasing operational complexities while meeting evolving customer expectations. Watch the Free Demo Now. Providing secure units is no longer enough to stay competitive.

Management 52

Management Multi-Channel Social Media Demo 52

CX Accelerator

AUGUST 19, 2019

what’s required is something that will break down the walls of the CX department allowing everyone in the business to see how the organisation is performing relative to customer expectations and its targets. And this is both as a whole, as well as within specific departments responsible for different parts of the customer journey.

Telecommunications 182

Telecommunications Customer Journey Mapping Metrics Touchpoint 182

CX Accelerator

AUGUST 19, 2019

what’s required is something that will break down the walls of the CX department allowing everyone in the business to see how the organisation is performing relative to customer expectations and its targets. And this is both as a whole, as well as within specific departments responsible for different parts of the customer journey.

Telecommunications 182

Telecommunications Customer Journey Mapping Metrics Touchpoint 182

CloudCherry

JULY 10, 2019

Although the term ‘proactive support’ is mostly associated to big, extravagant gestures that garner a lot of viral attention, it can be incorporated in the customer service strategy in subtler ways too. For example, Amazon communicates shipping delays in advance and thereby, sets the right customer expectations. Request a demo.

Customer Service 231

Customer Service Customer Experience E Commerce E-support 231

GetFeedback

NOVEMBER 23, 2019

The message from CX leaders at Dreamforce was this: Companies should apply AI across all touchpoints of the customer journey — marketing, sales, commerce, service, etc. Only in doing so, will they enable their teams to provide the personalized experience that customers expect. Today, the stakes are much higher for brands. .

2019 48

2019 Magazine Fashion Customer Expectations 48

CloudCherry

JULY 23, 2019

Also, your customer journeys may feel the effects of activity outside of your company. New regulations can impact how you do business and how customers engage with you. And a new competitor in your space can reset customer expectations about how companies like yours should do business. Request a demo.

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

Retently

NOVEMBER 29, 2024

Enhance the customer experience – feedback helps you make changes that ensure future customers have an even better first experience. Remember, customers expect seamless experiences, with 66% believing businesses should anticipate their needs.

Events 121

Events Feedback Interaction E-support 121

Inbenta

OCTOBER 30, 2024

Enhanced Conversion Rates:  Streamlining the customer journey and simplifying processes like quotations can significantly improve conversion rates. BOOK A DEMO The Role of Natural Language Processing (NLP) For self-service solutions to truly excel, they must be equipped with robust Natural Language Processing (NLP) technology.

Omnichannel 52

Omnichannel Customer Satisfaction Touchpoint Demo 52

Comm100

APRIL 16, 2025

Customer support teams are under more pressure than ever. Rising support ticket volumes, rising customer expectations, fewer available resources, and the need for fast, accurate responses are stretching agents thin. Book your personalized demo and boost agent productvity today.

Demo 52

Demo Article Webinar Customers 52

BirdEye

FEBRUARY 21, 2025

Watch the Free Demo Now. See Pricing FREE DEMO 5. In the following video, learn how real estate professionals like Aaron Novella leverage SMS to boost communication and exceed client expectations. Watch or free demo today to learn more. Manage property info & chats in a single inbox.

Marketing 96

Marketing Communication Demo Engagement 96

InMoment XI

JULY 11, 2024

Identifying these themes will help companies meet customer expectations, which will lead to increased customer satisfaction and loyalty. Real-time Problem Resolution With real-time speech analytics, businesses can detect and address issues as they occur during customer interactions. References CGS.

Insights 195

Insights E Commerce Contact Center E-support 195

InMoment XI

APRIL 8, 2025

Conversational intelligence offers a data-driven solution by enabling both teams to access shared insights into customer expectations. Understanding Conversational Intelligence (CI) Conversation intelligence (CI) is an AI-driven approach to analyzing and optimizing customer conversations.

Sales 195

Sales Marketing Net Promoter Score Metrics 195

BirdEye

MARCH 6, 2025

Did you know that 90% of customers expect an immediate response from businesses, and for most of them, immediate means less than 10 minutes? Watch the Free Demo Now. See Pricing FREE DEMO Challenges and considerations Adopting AI chatbots comes with its fair share of challenges.

Customer Engagement 52

Customer Engagement Engagement Marketing Banking 52

GetFeedback

OCTOBER 14, 2019

There are so many interesting and innovative things that companies are doing nowadays to benefit their customers—oftentimes thinking hugely outside of the box. While you don’t need to do everything totally fresh and new, it can help to shake up your customer expectations. How to fix it. Get the Guide.

Customer Experience 220

Customer Experience 2008 Document Metrics 220

InMoment XI

JULY 16, 2024

Customers expect not only to be heard but also understood and swiftly responded to. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers. References “Social Commerce Statistics.”

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

Customers expect not only to be heard but also understood and swiftly responded to. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers. References “Social Commerce Statistics.”

Management 195

Management Social Media Hotels Airlines 195

GetFeedback

MAY 13, 2019

This data should be heavily weighted towards Voice of the Customer feedback. Companies need to capture feedback at every opportunity—everything from a sigh during a training session, to a question during a sales demo or a ticket to your support team, should be noted. What to capture.

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

GetFeedback

SEPTEMBER 19, 2018

When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations. With their feedback, you can provide better support and ease the customer experience. Is your product living up to customer expectations? Was it due to pricing or missing functionality? Lead Forms.

Net Promoter Score 199

Net Promoter Score Roadmap Events Feedback 199

Inbenta

OCTOBER 30, 2024

As the pace of business picks up, meeting customer expectations while delivering timely and accurate information can be a challenge. Schedule a demo Identifying content gaps Imagine finding a puzzle piece in the middle of the street, unsure what picture it’s a part of. So how does it work?

Airlines 52

Airlines Demo User Experience Information 52

InMoment XI

MARCH 23, 2025

Step 5: Continuously Update ICP with Ongoing CI Insights You probably dont have the same needs you did a couple of years ago, and your customers are the sametheir needs and expectations will evolve with time. Then revisit and refine your ICP based on the findings to make sure your marketing campaigns and sales strategies stay relevant.

Touchpoint 195

Touchpoint Insights Sales Social Media 195

Calabrio

FEBRUARY 20, 2025

Improved Customer Satisfaction Customers expect fast, accurate self-service options. By making chatbot analytics a priority , businesses can maximize chatbot effectiveness and unlock the full potential of AI-powered self-service , leading to greater efficiency, cost savings, and customer loyalty.

Contact Center 64

Contact Center Customer Satisfaction Metrics ROI 64

SurveySensum

MARCH 10, 2025

With 95% of customers stating that good experiences drive loyalty, brands cant afford to ignore real-time insights from conversations. Because simply understanding customer expectations is no longer enough; in todays competitive landscape, you need to anticipate and exceed them to build lasting loyalty. Wrapping Up!

Interaction 52

Interaction Insights Social Media Customer Service Representative 52