Customer Expectations Exceptional Customer Service Hotels 
ShepHyken
OCTOBER 11, 2021
(Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. My Comment: This article hits on some of the basics of a great customer experience. by Max Starkov.
ShepHyken
MAY 30, 2022
Customer retention happens for many different reasons from a great product, good prices, amazing service, and more. Here are five good reminders of how to get your customers to return. I’m partial to number four… Provide Exceptional Customer Service.
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CSM Magazine
JANUARY 27, 2025
Your customers expect accuracy and speed, and when they dont get it, trust erodes fast. The way you handle ordersright from processing them to delivering themdirectly shapes the customer experience. Providing Continuous Training Your business evolves, and so do your tools, policies, and customer expectations.
Horizon CX
APRIL 1, 2020
As the story goes, three business executives had traveled from out of town to attend a conference, and at the end of the first day, they gathered in their hotel lobby and asked the concierge to recommend a good place to eat. To maintain its anonymity, I will call it “Pete’s Diner.”. April 1, 2020.
ShepHyken
APRIL 24, 2017
Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. 2017 Customer Service Expectations Survey by Gladly.
SurveySparrow
JUNE 20, 2023
One element stands out as a game-changer in the fast-paced corporate world where there is fierce competition and constantly changing customer expectations: the customer service experience. It’s the magic element that can turn a one-time customer into an avid advocate of the brand.
InteractionMetrics
MARCH 27, 2025
Tiered Rewards: Customers earn status as they make more purchases. Airlines and hotels use this strategy all the time. Surprise Rewards: Unexpected gifts, discounts, or bonuses create memorable experiences that customers can’t wait to take advantage of. How does exceptional customer service impact retention?
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