InMoment XI

APRIL 3, 2024

The digital customer experience has become an essential part of the way that consumers navigate the marketplace. They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had.

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

Lumoa

JUNE 26, 2023

But with an omnichannel marketing strategy, these numbers are quite achievable. In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. But first, you need to understand what an omnichannel customer experience is.

Omnichannel 78

Omnichannel Customer Experience Net Promoter Score Social Media 78

Kustomer

NOVEMBER 4, 2020

More Businesses Will Switch to an Omnichannel Approach. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone. In 2020, many businesses closed up shop and transferred themselves completely online. but to streamline CX while freeing up human agents for important tasks.

2021 124

2021 Customer Experience E-support Omnichannel 124

Oracle

JANUARY 15, 2019

Cornell attributes the transformation and growth of Target to 4 key steps for staying ahead of customer expectations, including: Start with the consumer. The SmarterCX team got a close look at innovations that are evolving in-store experiences, online experiences, and experiences that create a seamless blend between the two.

2019 100

2019 Retail Customer Experience Omnichannel 100

Lumoa

APRIL 28, 2020

As a consequence of the increased usage of digital technology, customers’ expectations of digital services are higher than ever – making the digital customer experience more important than ever. In other words, any brand-specific interactions that a customer has with you online is a part of the digital experience.

Customer Experience 78

Customer Experience Customer Journey Mapping Omnichannel 2021 78

Lumoa

JULY 17, 2023

Seamless experiences With the aforementioned multi-channel personalization comes another factor: the ability to offer an omnichannel experience. This enables the customer to communicate with the team in their preferred way, whether through self-service or live chat. A great example of this is Sephora.

Customer Experience 78

Customer Experience Omnichannel Multi-Channel Competitive Advantage 78

Answer Dash

MAY 7, 2018

Now, more than ever, optimizing customer experience should be a #1 business priority. Today’s customer expectations are continuously on the rise, and a positive online experience could mean the difference between a conversion and a lost customer.

2018 54

2018 Customer Experience B2C B2B 54